L3 Cloud Support Officer

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We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

• RFQ Opportunity
• 12-months Contract (Contract to Perm is an option)
• Canberra based
• Minimum of Baseline Clearance, Ideally NV1
• Hybrid

About The Role

The Azure Cloud Support Officer will work within the Cloud Services team to assist with the operational support and maintenance of the client's Microsoft Azure environment. The role is essential for maintaining reliable cloud service delivery and ensuring compliance with financial, security, and technical governance requirements.

Key Responsibilities:

• Provide day-to-day operational support of the Departments Azure environment, including troubleshooting incidents and resolving service requests.
• Assist with monitoring and responding to alerts from Azure Monitor, Log Analytics, and other observability tools.
• Support the implementation and maintenance of Infrastructure-as-Code (IaC) using tools such as Bicep, Terraform, or ARM templates.
• Assist with Azure policy enforcement, tagging standards, and governance rule updates to ensure compliance.

• Participate in cost management and optimisation efforts, including analysing consumption reports and recommending remediation actions.
• Perform access reviews and role-based access control (RBAC) reviews in collaboration with Cyber Security.
• Document operational procedures, scripts, and architectural patterns relevant to Azure operations.
• Liaise with project teams to provide technical advice and support for new workload deployments or infrastructure changes.
• Maintain backup and disaster recovery configurations within Azure for critical workloads.
• Assist in maintaining hybrid connectivity and integration with on-premises infrastructure (e.g., via Azure ExpressRoute, VPN, AD Connect).
• Contribute to the continuous improvement of the Departments cloud operations, tooling, and automation pipelines.
• Support compliance reporting and audit readiness related to cloud infrastructure.
• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical issues escalated from L2 support.
• Collaborate with engineering teams to address software bugs and user interface issues.
• Assist in the deployment and configuration of IT systems and applications.
• Train and mentor junior technical support staff.

Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  

• We offer tailored career paths across our global organization to support your professional and personal growth.
  

• Our customers trust us. We have an excellent reputation across the region and globally.
  

• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
  

• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questionsto assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].
Search Firm Representatives PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).