1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care2. We believe in technology as an enabler3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit https://mable.com.au/
About the role
We're looking for a passionate and proactive Learning Designer & Facilitator to partner closely with our Sales Team and drive their continuous development. In this role, you’ll design and deliver impactful training programs that elevate team performance, enhance product knowledge, and enable exceptional customer experiences. If you thrive at the intersection of technology and sales, and love helping others succeed, this is your opportunity to make a meaningful impact.
Training Program Development
- Create engaging training materials, modules, and learning paths for onboarding, continuous development, and product/service updates.
- Tailor content specifically for a sales-driven environment, integrating proven methodologies and techniques to strengthen selling skills and boost results.
Training & Delivery
- Lead dynamic in-person and virtual training sessions that captivate, inform, and empower our Sales Team.
- Foster active participation to ensure comprehension, retention, and real-world application of knowledge.
Performance Evaluation
- Define, track, and analyse training KPIs such as onboarding ramp time, sales conversion improvements, and tool adoption.
- Conduct regular assessments and feedback loops to continuously enhance training effectiveness.
Individual Coaching
- Offer personalised coaching and support to team members to address skill gaps and accelerate performance.
- Deliver actionable, constructive feedback to foster confidence and development.
Product & Process Expertise
- Stay ahead of evolving company offerings, tools, and procedures to keep training content relevant and impactful.
- Own and maintain the knowledge base, ensuring content is clear, up to date, and aligned with business needs.
Continuus Improvement
- Proactively identify ways to optimise training content, delivery methods, and learning strategies based on best practices and stakeholder input.
Documentation & Reporting
- Maintain accurate records of all training activities and performance outcomes.
- Deliver clear, data-driven reports to highlight impact and areas for growth.
Skills, Knowledge & Experience
- Proven experience in contact centre operations and training, ideally within a sales-driven environment.
- Strong communication and presentation skills, with the ability to convey complex information clearly to diverse audiences.
- Excellent interpersonal skills with the ability to build rapport and trust with trainees and colleagues.
- Proficiency in instructional design principles and adult learning methodologies.
- Knowledge of contact centre technologies and customer relationship management (CRM) systems.
- Detail-oriented with strong organisational and time management skills.
- Ability to adapt to a fast-paced environment and manage multiple priorities simultaneously.
We’re Switched On 💡We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Our benefits
Power your career ⚡️Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. Work with flexibility 🏠We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾Acknowledge a significant day your way with family and friends.
Be rewarded 🏆Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
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