Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
The Lending Specialist is responsible for delivering efficient and accurate member service across a range of relationship management functions, with a strong focus on identifying and fulfilling lending needs. Through face-to-face and phone interactions, the role supports customers by understanding their financial situations, offering tailored solutions, and actively cross-selling Qudos Bank products. A commitment to exceptional customer service and professional branch operations is essential to enhancing member experience and driving business growth.
Why join us
- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing
- Deliver end-to-end lending support, including home loan conversations, application processing, and compliance with lending principles.
- Build strong relationships with customers and stakeholders through effective communication and a customer-first approach.
- Actively manage a portfolio of customers, uncovering their financial needs through in-depth conversations and tailored solutions.
- Assist members across multiple channels with lending enquiries, document preparation, valuations, credit checks, and loan funding.
- Promote Qudos Bank products and services, making outbound calls and recording sales pipeline activity to follow up future opportunities.
- Support branch operations by achieving lending targets, maintaining service standards, and ensuring accurate cash and digital banking transactions.
- Use technology such as video conferencing to meet with customers and manage documentation efficiently.
- Maintain compliance with internal policies, statutory requirements, and complete all required training within designated timeframes.
- Contribute to a safe and inclusive workplace by reporting WHS incidents and participating in continuous improvement initiatives.
- Perform additional duties as directed by Management.
What you will bring
- Adequate experience and sound understanding of lending and credit principles.
- Strong customer focus, with the ability to actively listen, respond to needs, and deliver tailored financial solutions.
- Excellent written and verbal communication skills, with the ability to build rapport and connect meaningfully with customers and colleagues.
- Proven ability to manage time effectively, prioritise tasks, and maintain attention to detail in a fast-paced environment.
- Confidence using digital tools and proficiency in Microsoft Office applications, with a solid grasp of web-based systems.
- A growth mindset, adaptability to change, and a commitment to continuous learning and professional development.
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.
By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.
