- Lead change and comms strategy across Customer Service
- Deliver change strategies that enable successful project outcomes
- Drive transformation in a values-led organisation
As Manager Change & Communications, you’ll lead the development and delivery of strategic change and communication practices across Customer Service. You’ll enable successful project execution, uplift change maturity, and protect customer experience and business outcomes.
What You’ll Do
- Design and deliver robust change and communication strategies that support successful project and program outcomes
- Lead the development of Customer Service’s change management practice, embedding tools, frameworks, and standards
- Drive continuous improvement through stakeholder education and evolution of change and comms maturity
- Develop and lead strategic and operational communications aligned to our Customer Service North Star
- Support delivery excellence and embed best-in-class ways of working across teams
- Own and optimise Customer Service’s SharePoint and manage critical incident communications
- Embed a customer obsessed, high performance culture across the team, supporting talent, development and succession planning.
What You’ll Bring
- Proven leadership experience (5+ years), with a track record of mentoring and developing high-performing teams
- Advanced change management capability, with experience applying methodologies in large-scale customer-facing environments
- Strong project delivery skills, with the ability to integrate change across complex businesses and multiple sites
- Exceptional communication and stakeholder engagement skills, including with senior leaders
- Skilled in influencing and negotiating to drive adoption and alignment across diverse teams
- Experience managing strategic communications and digital platforms (e.g. SharePoint)
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.
Advertised: 26 Aug 2025 AUS Eastern Standard Time
Applications close: 02 Sep 2025 AUS Eastern Standard Time
