Manager, Merchant Compliance

Your business:

Everyday Business Banking supports Australian business' Everyday Banking needs, from the smallest businesses to the largest corporates. EBB is responsible for the end-to-end management of Deposit & Transactions, Payments Acceptance, and Health products. In addition, EBB is responsible for the delivery of business customers lifecycle management, cross-cutting initiatives, and working to support Banker’s in developing Transaction Banking client solutions to customers.

See yourself in the team:

Our team is the Payment Acceptance Centre of Excellence Pricing, Risk & Scheme Compliance team, and we are responsible for:

• driving and executing acquiring pricing strategy

• managing merchant risk and fraud

• managing forward delivery risk

• handling pricing issues and incidents

• managing scheme and PCI compliance and

• being the business owner for acquiring pricing and billing systems

• regulatory reporting for acquiring

The role will have responsibility to support and manage merchant and product (e.g. ecommerce, terminals etc.) compliance risk for Payment Acceptance. Your primary contributions will be to address scheme (e.g. Visa, Mastercard, eftpos, China UnionPay etc.), Industry (e.g. AusPayNet) and regulatory (e.g. RBA, ATO, ACCC etc..) requirements and compliance related risk, control gaps, and be the central point of contact for Schemes and internal stakeholders for all Scheme and Merchants regulatory related compliance enquiries, requests and escalations.

Y our day could look like but not limited to:

• Support all activities required to manage merchant compliance who serve as a primary point of contact to assist product owners, frontline teams and other internal stakeholders on and compliance related matters, research requests and reporting

• Contribute and influence the development of merchant acquiring regulatory/ policy related matters, managing relationships with internal and external stakeholders and maintain industry knowledge through participation in relevant workshops, professional development programs, and effective industry networking

• Manage compliance to new and existing scheme mandates, conduct impact analysis, monitor changes for Merchant Solutions implications and recommend course of action to senior management and product owners

• Identify any possible breaches, investigate, assess, and manage incidents and breaches and work with stakeholders to improve processes and strengthen controls

• Demonstrate understanding of applicable laws, regulations, policies and procedures

• Work with Product Owners to develop, maintain and publish applicable business artefacts including guidance documents, policies, gap analysis documentation, relevant matrixes, impact assessment, high-level timelines and any other applicable business artefacts

• Identify relevant stakeholders, select appropriate techniques and processes to derive and manage merchant compliance requirements

• Identify commercial opportunities with card schemes including scheme fee cost savings and reconciliation of billing.

What successful candidates will look like?

We work in an outcomes driven environment, where the emphasis is on great team-work to achieve results. Ideally you will bring experience with knowledge of risk and compliance, gained within financial services. You will also be able to demonstrate strong stakeholder management.

Additional requirements we’re looking for:

• An understanding of merchant acquiring, including merchant terminals, ecommerce platforms, payment gateways, payments and card schemes would be a great advantage

• Experience in researching and interpreting card scheme rules in plain business language

• Excellent written and verbal communication skills, in providing concise and clear advice.

• Experience in Risk or Compliance

• Well-developed problem-solving and analytical skills.

• Excellent stakeholder engagement and relationship management skills with the ability to engage with a diverse range of stakeholders.

• Demonstrated ability to function effectively both as part of a team and autonomously

• A pragmatic and solutions-focused mindset, with a proactive, can-do approach, open to new ideas and experiences and adaptable to change

• Excellent organisational skills and a thorough approach to your work, with a very high level of attention to detail

• Understanding of compliance frameworks, financial services law, obligations and familiarity with policy requirements from ASIC, BCCC, AFCA.

Working at CommBank

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.