Manager, Student Systems

• Lead a high-performing team to deliver exceptional student systems support
• Drive strategic improvements, oversee projects, and enhance the student and staff experience
• Full time, ongoing role based in any of our Tasmanian Campuses!

About the opportunity

The Manager, Student Systems is a key leadership role in Student Services, with responsibility for driving outcomes across the suite of budgetary, reporting and strategic requirements for the Student Systems team. The role leads a team of professional staff charged with the delivery of frontline student systems support, and oversees day to day operations including support processes, incident and issue tracking, workload monitoring, escalation and resolution.

The Manager will also be relied on as a subject matter expert and has responsibility for maintaining visibility of, and planning for software releases, updates, and hotfixes across student systems, including scheduling, impact analysis, outage management, environmental management, testing and project management of existing system upgrades and new systems deployments. Critical to this function will be a strong ability to negotiate and coordinate activity across IT services and University stakeholders to ensure excellent execution and overall coordination of software upgrades and hotfixes.

What you’ll do:

• Lead the Systems Support team including staff engagement, performance and career development, portfolio capacity and resource allocation, workload monitoring and progress reporting.
• Strategy tracking and delivery, with the expectation to present divisional level reporting on projects and performance including contributing to institutional level reporting.
• Oversee development, implementation and maintenance of user support resources.
• Manage complex projects relating to continuous improvement activities, infrastructure improvement, identified functional issues and new system implementations, including timely and accurate reporting on the status of issues, risks and timelines.
• Coordinate user access management to student systems, including access request processes, role definition, as well as role authorisation audits, ensuring only suitable users are given access in adherence to privacy and risk controls settings.

What we’re looking for:

• A degree or postgraduate qualification from a recognised higher education institution with relevant work experience, or an equivalent combination of relevant experience, education and/or training.
• Strong technology platform fluency with a deep understanding of contemporary IT protocols and operating environments.
• High level oral and written communication skills, including an ability to engage effectively with internal staff, and interpret and communicate systems matters to a broader audience in an engaging way.
• Experience leading a team including developing people and team cultures to create a highly engaged and skilled workforce to deliver outcomes in complex or demanding systems environments.
• Demonstrated ability to proactively identify and execute improvement activities, launch and deliver projects and undertake sound processes associated with continuous development and refinement in effective Systems Support.

Salary details

Appointment to this role will be at HEO 9 and will have a total remuneration package of up to $160,613 comprising base salary within the range of $130,242 to $137,276 plus 17% superannuation.

How to Apply

• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success criteria.
• For further information about this position, please contact Dayna King, Executive Director Student Services, [email protected]
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description below for full details.

Applications close Sunday, 24 August 2025, 11.55pm

As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process.

To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.