Search suggestions:

casual
no experience
retail
casual weekend
aged care
work from home
no experience required
hospitality
woolworths
retail sales assistant
truck driver
part time
cook
New South Wales
Queensland
Adelaide
Victoria
Sydney
Melbourne
Newcastle-Maitland
Geelong
Canberra
Bendigo
Ipswich City
Bundaberg

Manager, Technical Support, Amazon Robotics Technical Support

Amazon.com
$110,914 - $140,442 a year
Victoria
2 days ago

DESCRIPTION

Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.

This is your chance to lead a team of Amazon’s premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.

In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you’ll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.

Key job responsibilities
  • Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
  • Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
  • Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon’s robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
  • Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
  • Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
  • Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
  • Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.

BASIC QUALIFICATIONS

  • 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
  • 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
  • Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
  • Proven ability to evaluate processes, identify trends, and develop effective solutions.
  • Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

PREFERRED QUALIFICATIONS

  • 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
  • 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
  • Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
  • Service/Project Management certifications such as ITIL.
  • Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Save Apply
Report job
Other Job Recommendations:

Coding and Robotics Tutor

Sydney Robotics Academy
Sydney, New South Wales
$30 - $40 an hour
  • Teach a class of five to fifteen primary school Year 1 - 6...
  • Supervise the students as they construct a project using...
2 weeks ago

Account Executive, Amazon Business

Amazon.com
Sydney, New South Wales
This is a rare and exciting opportunity to be part of our founding team in Australia, helping build our presence from the ground...
1 week ago

Senior Technical Architect, Heroku

Salesforce
New South Wales
  • Technical Leadership: Serve as a domain expert on Heroku’s...
  • Strategic Advisory: Act as a strategic partner to our...
3 days ago

Technical Services Superintendent

Anglo American
Queensland
  • Liaise with the operations teams to ensure targets are...
  • Facilitate solutions to technical and operational problems...
2 weeks ago

Technical Writer

Boeing
Queensland
$91,567 - $115,945 a year
  • e
  • e
  • e...
1 week ago

Technical Customer Support Specialist

Elevenlabs
Remote
$62,416 - $79,032 a year
  • Are analytical, efficient, and strive on solving complex...
  • Experience with GCP and code: Well-established experience...
3 weeks ago

Technical Support Engineer (SCIM Compliance)

Microsoft
New South Wales
  • Information protection including sensitivity labels, label...
  • Data classification including sensitive information types,...
  • DLP Policies...
4 weeks ago

Technical Support Engineer (Cloud Protection-Threat Analytics)

Microsoft
New South Wales
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a...
4 weeks ago