To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
OperationsJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Heroku Professional Services is seeking a Senior Technical Architect to lead clients through app development and deployment on Heroku for critically important systems. This role demands deep technical expertise in cloud-based app development along with a robust understanding of operational runtime, data integration, and management. The architect must design systems that are not only scalable and robust, but also optimize the full capabilities of the Heroku platform, seamlessly integrating with other Salesforce products to ensure efficient resource utilization across systems.
The position extends beyond technical skills to include strong customer-facing responsibilities. It is crucial for the architect to grasp the client's business context, translating complex technical details into understandable business terms and advising on strategic decisions. This involves leading robust discussions, communicating tailored solutions to team members, and effectively leading expectations to ensure alignment with the client's strategic goals.
In addition to strategic planning and client interaction, the role occasionally requires hands-on coding. Whether prototyping a solution, solving issues, or guiding the development team through complex implementations, the ability to engage directly with the technology is crucial. This hands-on capability ensures that projects remain agile, responsive, and precisely aligned with client needs.
This versatility not only enhances service delivery but also ensures that the projects are adaptable, minimizing technical debt while increasing business value.
Responsibilities:
Technical Leadership: Serve as a domain expert on Heroku’s cloud platform and data services, focusing on application development, data management, and seamless integrations.
Strategic Advisory: Act as a strategic partner to our clients, helping to unlock and integrate data from various enterprise systems into Heroku-powered applications, enhancing functionality and business insight.
Project Delivery: Lead the design and implementation of complex projects that involve data cloud strategies, scripting solutions, and extensive data management, ensuring successful project outcomes.
Client Engagement: Build strong relationships with clients, becoming a trusted advisor by delivering high client satisfaction scores and guiding them through technical and strategic challenges.
Innovation and Growth: Identify and lead internal initiatives to expand the consulting practice, giving actively to the community’s knowledge base and promoting innovative uses of Heroku within enterprise architectures.
Requirements:
Advanced degrees or certifications related to cloud architecture, such as Heroku Architecture, AWS Certified Solutions Architect or similar, would be beneficial.
At least 8 years of professional experience in software development and cloud-based architectures, including hands-on expertise, with a minimum of 3 years in a technical architecture consulting role specifically focused on Heroku enterprise projects OR other cloud based architectures. Validated experience in deploying and leading applications on Heroku is good to have.
Technical Skills:
Proficient in developing and deploying applications using at least two of the following languages: Ruby, Java, Python, Node.js, PHP, or Go.
The individual brings a deep understanding of key data services offered by Heroku, including Kafka, Redis, and Postgres DB, paired with expertise in data migrations and integrations, particularly with Heroku Connect. This knowledge is essential for optimally using Heroku’s capabilities in data handling and ensuring seamless data flow across systems.
Familiarity with Salesforce and its integration points with Heroku platforms, such as MuleSoft and Salesforce Data Cloud.
Leadership and Communication: Strong leadership qualities with the ability to lead multi-functional teams and multi-stakeholder environments. Excellent communication skills are required for effectively articulating technical solutions, conducting workshops, and engaging with both technical and non-technical team members at all organizational levels.
Problem-Solving and Innovation: Ability to identify, analyze, and resolve complex technical issues, demonstrating innovative thinking that enhances system efficiencies and performance. Must be adept at quick learning and adaptively applying new technologies and frameworks to solve business challenges.
Willingness to travel up to X% to meet client needs and drive successful engagements. This role is designed for a visionary leader eager to shape the future of cloud applications and data integration within a vibrant ecosystem, making a significant impact on our clients’ technological and business landscapes.
Leadership Qualities:
Passion: Passionate about driving customer success and technological innovation.
Beginner’s Mind: Open to learning and adapting, with a continuous desire to expand skills and knowledge.
Leadership: Skilled at establishing relationships and influencing strategic directions both internally and with clients.
Communicator: Effective at conveying complex concepts clearly and persuasively across different audience levels.
Teammate: Strong collaborator, adept at working within teams with varied strengths and fostering a coordinated work environment.
Urgency: Agile and responsive, able to expedite processes and get results swiftly.
Trust: Upholds the integrity and clarity essential to trusted partnerships.
Adaptable: Thrives in dynamic and changing situations, maintaining focus and effectiveness.
Community Champion: Actively supplies to the community and promotes shared learning and growth.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
