Technical Sales Architect

What you can expect

As a Technical Sales Architect (TSA) you will help increase the relevance of our solutions engineering community by working cross-functionally to ensure the products that we bring to market are successful in a variety of customer engagements. TSAs will influence our platform technical direction and architecture strategy and help prioritize development efforts in collaboration with product and sales leadership, engineering, and business executives. You will establish relationships with key architects across technology organizations, and collaborate on promoting architectural standard methodologies. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels.

This person can be based anywhere in Australia OR in Malaysia.

About the Team

The Technical Sales Architecture (TSA) team plays a crucial role in building the foundation to deliver Zoom’s technical solutions to customers. Zoom’s TSAs have deep knowledge of the collaboration industry to help our solution engineers, sales associates, and customers understand what makes the Zoom Communication platform run underneath the hood. The TSA team contributes to revenue goals by driving creative programs and delivering customer presentations, executive briefings, and industry events.

What we’re looking for

• 5+ years in a customer or product team facing technical role
• 5+ years experience in contact center industry working with enterprise deployments
• Have Contact Center and CCaaS industry expert with familiarity of how to build call flows, queues, routing profiles and IVRs. Specialized knowledge of AI-based and agentic workflows. Understanding of how to develop and maintain dashboards to report back KPIs such as AHT, FCR and CSAT.
• Have SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS, CCaaS
• Have functional understanding of REST APIs and data formats such as JSON
• Have integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, Servicenow, Microsoft Dynamics, etc
• Have proficiency in Javascript (or Python) for API testing and integration validation
• Have thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.