Market Insights Manager
Location: Bondi Junction - Hybrid
Help shape the future of travel with insight that matters.
Contiki is built for the curious. As the world’s leading youth travel brand for 18-35s, we’re all about creating unforgettable experiences and understanding what makes our audience tick is at the heart of everything we do.
That’s where you come in.
We’re looking for a Market Insights Manager who can turn raw data, cultural trends, and traveller behaviours into compelling insights that guide strategy, fuel creativity, and keep Contiki ahead of the curve.
This is more than just a research role, it’s about storytelling, influence, and vision. You'll work closely with the Head of Brand and our global Contiki team to represent the voice of the traveller and help shape our brand, marketing, and product strategies.
What you’ll be doing:
-
Know the Traveller
- Track how Gen Z travels, dreams, spends, and decides from TikTok trends to booking behaviours
- Monitor shifts in global youth culture, competitor activity, and broader industry trends
- Act as the voice of the traveller in key strategic conversations helping to fuel the engine of product design
-
Lead Research & Analysis
- Own and deliver end-to-end qualitative and quantitative research, including surveys, focus groups, journey mapping, and brand trackers
- Analyse and distil data into clear, meaningful insights
- Spot trends early and translate them into opportunities for brand, product, and marketing
- Present insights through reports, decks, and workshops that inspire action
-
Activate Insights Across the Business
- Develop customer personas and journey maps
- Bring research to life through compelling storytelling and visualisation
- Inform creative briefs, CX strategy, and marketing campaigns with clear, actionable direction
-
Champion Cross-Functional Collaboration
- Be the go-to insights partner across brand, product, content, and digital
- Represent the voice of the traveller in planning and strategic conversations
- Influence business decisions with evidence and empathy
-
Trend Spotting & Innovation
- Maintain an evolving library of research, trends, and cultural commentary
- Explore new research tools, platforms, and methodologies
- Share forward-thinking insights that challenge assumptions and expand perspectives
What success looks like:
- A fully functioning insights ecosystem built from the ground up, including tools, dashboards, and reporting
- A business that moves faster and smarter thanks to proactive insights
- Campaigns and products that clearly align with what Gen Z wants not just what we think they want
- Clear stakeholder confidence in insights and a strong cross-functional partnership
- Contiki leading youth travel with curiosity, creativity, and cultural relevance
What you bring:
- 5+ years of experience in market research, insights, or strategy (ideally in youth-focused, lifestyle or travel industries)
- Strong background in both quantitative and qualitative methods
- Experience launching or managing platforms like Qualtrics, Alchemer, or similar
- Confidence in turning data into actionable, emotionally resonant insights
- An eye for emerging trends and the ability to translate them into commercial or creative ideas
- Passion for youth culture, digital innovation, and global travel
- A collaborative, curious mindset ready to work closely with senior stakeholders across the business
Why Join Us?
- Career Growth: Opportunity to lead strategic, high-visibility projects and work closely with senior leaders across global functions.
- Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
- Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.
- Learning & Development: Career development and personal growth opportunities.
- Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
- Team Engagement: Two team engagement days per year.
- Volunteer Leave: Two days paid leave per year for volunteer opportunities.
- Parental Leave: 12 weeks paid parental leave for eligible employees.
