About Heidelberg Materials
With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.
We think globally and act locally - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.
We are driven by excellence and high performance and together we will shape Australia’s construction materials industry building a legacy for generations to come.
About the Materials Solution Specialist - Concrete:
Working to support the Materials Solution and Innovation Manager – Concrete, to ensure that Territory Sales Managers and Production Teams are supported in providing value to customers. This role is an amazing opportunity to learn new skills by working with industry experts. There is an exciting opportunity over the next few years to be involved in building significant new infrastructure that will support the ability of SE Qld to support the Olympic Games.
Together with the Sales, Production and Materials Solution team, these are the different aspects of the role:
- Customer Relationships: Working closely with Territory Sales Managers to develop strong customer relationships by providing technical advice, product innovation, solutions to challenges, and technical training to their staff.
- Liaison and Reviews: Regularly liaise with Territory Sales Managers and customers before, during, and after projects, and attend post-project reviews with relevant stakeholders.
- Promotion of Technical Capabilities: Proactively promote technical capabilities to both internal and external stakeholders.
- Training: Although training is provided to internal and external parties, the focus for this role will be learning through doing.
- Collaboration: Effectively collaborate with internal stakeholders, including production managers, Territory Sales Managers, and Customer Service.
- Specifications: Assist sales and production staff in ensuring products meet specifications.
- Process Improvements: Continually look for and implement process improvements in all systems and processes, ensuring internal and external customers are informed of data and trends in quality.
- Customer Communication: Provide timely information to customers, through our sales team, whenever product or process changes occur. Address product performance issues, and resolve concerns within agreed time constraints.
- Quality Control: Work closely with the Technical Excellence Centre within Heidelberg to ensure that concrete strength results are in the target range.
- Raw Material Monitoring: Monitor raw material performance and consistency and report any non-conformances.
- Professional Development: Actively participate in continual professional development activities, such as attending relevant training events and seminars.
Background and Experience required:
- A degree or diploma (e.g. Civil/ Materials Engineering, Chemistry/Geology Science) or Aggregate/ Concrete Technology, or the equivalent industry experience.
- Some experience in providing customer support within a product quality environment would be well regarded.
- Statistical analysis methods
- Good Microsoft Office Suite Skills
- Effectively interpret and critically evaluate technical documents
- Excellent Written and verbal communication skills
Our Benefits
At Heidelberg Materials, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.
- Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.
- Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
- Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
- Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
- Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
- Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
- Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
- Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.
Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.
Report job