- Permanent full-time position
- We care about YOU! Access counselling, wellbeing services, legal & financial assistance
- Join Australia's largest private health care provider
About The Role
As our Medical Secretary for the Consulting Suites, you are responsible for providing administrative support and assistance to patients and their families upon their arrival to the clinic. This is a reception role where you will be responsible for the management of patient records, appointments and procedures and processing patient invoices and receipts. You will also be responsible for effectively performing administrative duties in line with our Ramsay Core Values to meet the needs of our customers and clinicians.
Key Responsibilities
- Ensuring clients have a positive experience with our practice from their very first phone call. This includes warmly greeting clients, efficiently handling inquiries, and providing necessary information with professionalism and courtesy.
- Handling patient appointments, maintaining accurate records, and processing accounts. You'll play a critical role in managing the scheduling system, ensuring appointments are seamlessly coordinated.
- Additionally, your attention to detail will be essential in maintaining organised records and processing accounts efficiently, contributing to the smooth operation of the suites.
Skills and Experience
- To succeed in this role, you will be an enthusiastic individual with a passion for customer service and enjoys being part of a busy environment.
- You will have strong communication, multi-tasking and interpersonal skills and should be comfortable working in a team of doctors, nurses, psychologist, administrators, and non-clinical staff.
- Computer literacy including the Microsoft Office Suite
- Experience either in a medical administration setting or a reception role will be ideal.
- Experience with Patient Management Systems is highly desired, though not essential.
- Understanding of Medicare Benefits Schedule (MBS) not essential.
What’s in it for you?
Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
Discounts: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
The Hospital
The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.
Requirements
- Must provide a National Police Check conducted within the previous 12 months
- According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
For enquiries, please contact Lucinda Rottcher via, [email protected].
Applications Close: 25th September 2025
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com
