Member Connections Specialist

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date:  COB 24th June 2025

Job Description

• Join a Leading Superannuation Fund Provider 
• Help Rest Members Make Good Decisions About Their Superannuation 
• Permanent, Full-Time 
• Sydney Located 
• Hybrid Working - Blend of Sydney CBD Office/Remote 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

We have a fantastic opportunity for a Member Connections Specialist. 

Member Purpose: Rest’s purpose is to create super our members love. So, we’re on a mission to make super simple.

Your Purpose: Your purpose is to aid members to make good decisions about their Rest superannuation by providing general advice, information and assistance, and guiding them to obtain personal advice where appropriate.

Key Accountabilities/Responsibilities

• Provide high quality general advice and information to Rest members within the scope of the Member Connections service proposition and the general advice regulatory framework.
• Identify the member’s needs and provide the right level of service and identify appropriate triage and referral needs accordingly.
• Understand and comply with the requirements of our AFSL as outlined in the Member Connections Procedure Guide and Rest polices.
• Participate in proactive outbound campaigns on designated topics in conjunction with other internal business units.
• Participate in regular training and keep up to date with legislation, industry changes, and new strategies and product changes/enhancements.
• Achieve business outcomes, and team targets on answer/abandon rates

Qualifications

• RG146 or be willing to obtain within 90 days of employment commencing.

Required experience, understanding or credentials including:

• Experience in customer service with a focus on understanding customer needs and a commitment to deliver outstanding customer outcomes.
• Experience at dealing with customers in a financial services environment
• Ability to communicate financial information in an easy-to-understand way
• Have demonstrated a strong member focus.

Additional Information

Benefits

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Flexible, hybrid working – work to suit your lifestyle (must be based in Australia) 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Meeting free breaks (Rest Stops) 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2023. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier