Are you a customer service professional looking to start your career in banking? Working with us as a People’s First Bank as a Customer Service Consultant, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.
About the role
As a Customer Service Consultant, you will build rapport and trust with members by listening to their needs, finding solutions to their problems, and aligning them to the right products.
This is a flexible part-time position at our Casuarina Branch with variable hours 15-32 hours a week on a rotating roster. With rosters provided for a 4-week period, and released 1-week in advance, to support your work-life balance. Our dedicated branch teams are committed to providing service and support to our local communities across our Monday to Friday trading and we are seeking applicants with full availability and flexibility across the working week.
In this role, your passion for customer service will be crucial, as we are a member-owned organisation dedicated to meeting our members’ needs. You will be empowered to have meaningful conversations with our members. You will understand their financial position, goals and aspirations and help align our products to their needs, specialising in personal loans, credit cards, insurance, and financial planning services.
Here's what you can do for us
- Make it easy for our customers to bank with us
- Support our customers to use our digital services
- Identify opportunities to promote our products and services
- Refer customers onto our loan specialists
- Navigate multiple contemporary systems and software programs Be part of a team and contribute to a successful branch environment
About you
You’re a natural with people and know how to create great customer experiences. Driven and goal focused, you enjoy achieving results and making a real difference for customers. No banking experience? No problem we’ll provide thorough, ongoing training to set you up for success.
Why you'll love working with us
People First Bank our new brand says exactly what we’re all about. The people!
This starts with our team members, and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
You’ll have access to a range of financial and lifestyle benefits to support your success and allow you to be, you.
- Extend your pay with exclusive discounts on banking products and services, and discounts on shopping at hundreds of Australian retailers and services.
- Advance your career with ongoing training, coaching, support and opportunities for secondments and projects.
- Access comprehensive wellbeing support, including our Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave.
- Make a difference with paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives Be recognised for your contributions through our peer driven recognition program
About Us
In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual banking organisation and a genuine, customer-owned alternative to the major banks. We are now on an exciting journey to bring together our products, services, and technology under a single brand People First Bank.
We are 100% customer owned, with 700,000+ customers and 1,900+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based Contract Centre and 90 branches across NSW, NT, QLD, SA and VIC, trading under three brands, Heritage Bank, People's Choice and People First Bank.
We exist to create a better future for our members and the communities in which they live. Supporting our communities is at the heart of everything we do and when you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.
Next Steps?
If this sounds like you, this could be the next step in your career. Click ‘ Apply Now’ and submit your application, including a cover letter and current resume by EOD Thursday 11/09/2025.
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
