Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.
TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.
Could that be you?
Your opportunity:
The NOC Engineer is responsible for ensuring the reliability, stability, and performance of network services in a 24/7 operational environment. This role involves monitoring network operations, responding to incidents, and working to optimize overall network efficiency. The NOC Engineer is a key contributor to maintaining uninterrupted network services and supporting business objectives through effective incident management and process improvements.
You'll make impact by:
- Monitoring network infrastructure and services continuously for performance, availability, and stability.
- Responding promptly to alerts, assessing the severity of events, and taking appropriate actions to address issues.
- Troubleshooting and resolving network-related incidents and customer faults within agreed Service Level Agreements (SLAs).
- Escalating unresolved or critical incidents to higher-level support teams as required.
- Maintaining clear and effective communication with stakeholders and customers regarding incident updates and resolutions.
- Providing accurate updates in the incident tracking tool.
- Collaborating with relevant teams to reduce the likelihood of incidents reoccurring.
- Assisting with network maintenance, upgrades, impact analysis, and other planned changes to minimize operational impact.
- Adhering to change control procedures, ensuring risks are assessed and properly mitigated before implementation.
- Maintaining and updating documentation related to operational processes, incident resolution, and troubleshooting methods.
- Contributing to building a centralized knowledge base to enhance team efficiency and collaboration.
- Proactively identifying opportunities to improve network efficiency and performance.
What you’ll bring:
- 2-5 years telco experience, ideally in technical involvement, including network management, equipment configuration and fault resolution processes.
- Ability to monitor voice network systems (VoIP, SIP, PBX) using NMS tools and ticketing platforms.
- Experience to configure and support voice hardware (routers, switches, SBCs, IP phones).
- Working Knowledge in Cisco Call Manager, Avaya, Asterisk, Genesys (as applicable) platforms
- Troubleshooting skills on Packet analysis, call flow tracing and fault isolation.
- A strong understanding of network operations, including monitoring, troubleshooting, and performance optimization.
- Proven ability to respond effectively to network incidents and implement sustainable solutions.
- Excellent problem-solving and analytical skills to address operational challenges.
- Strong written and communication skills, with the ability to present technical information clearly to different audiences.
- Ability to work in a dynamic, challenging environment and prioritize tasks effectively.
- Capability to use Visio, MS Office tools MS Office products.
- Ability to develop & maintain strong interpersonal working relationships.
- Thoroughness and a strong attention to detail.
- Must be able to conceptualise systems that comprise of people, process and/or technologies and consider the broader integration perspectives.
What's in it for you?
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ – Access to a free mobile plan
- ‘Stay Connected NBN’ – Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
Come join us and build a better future. Apply today.
Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.
TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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