Mycare Keeper is a trusted, values-driven provider of NDIS provider committed to delivering person-centred, high-quality support. We prioritise compliance, dignity, and community connection, with a growing team of dedicated professionals.
We're currently seeking an experienced Office Manager to oversee day-to-day operations, ensure organisational compliance with policy and legislation, and support the continuous improvement of service delivery and internal processes.
The Role
Reporting to the Director, this leadership role is ideal for someone highly organised with a background in healthcare or community services. You’ll be responsible for managing administrative operations, supporting HR functions, overseeing compliance with the NDIS Practice Standards, Aged Care Quality Standards, and internal policy and procedures.
Key Responsibilities
- Manage daily office operations including scheduling, systems, and administration
- Oversee, implement, and maintain organisational policy and procedures in alignment with NDIS and Aged Care requirements
- Coordinate staff onboarding, HR documentation, and training compliance
- Manage rosters, timesheets, and staff scheduling using MYP or equivalent software
- Liaise professionally with participants, families, coordinators, nursing staff, and allied health professionals
- Support and maintain internal audits, incident management, and reporting systems
- Work closely with management on continuous improvement and quality assurance
- Assist in financial operations such as invoicing and payroll coordination
Skills & Experience
- Minimum 2–3 years in a similar office or practice management role, ideally in community, healthcare, or disability services
- Demonstrated experience implementing and maintaining policy and procedures
- Strong knowledge of NDIS Practice Standards, Aged Care Quality Standards, and
- Excellent communication, organisational, and team leadership skills
- Ability to multitask, manage competing priorities, and maintain confidentiality
- Proficient in Microsoft Office Suite and client management systems
Essential Requirements
- Cert IV or Diploma in Business Administration, Community Services, or related field
- NDIS Worker Screening Clearance
- National Police Check and Working With Children Check (NSW)
- Full working rights in Australia
- Familiarity with NDIS Code of Conduct and complaints management
What We Offer
- A supportive, collaborative work culture with strong leadership
- The opportunity to shape and improve systems, policy and practice
- Professional development in a growing multi-disciplinary organisation
- Competitive salary and a strong focus on work/life balance
- Genuine opportunity to make a difference in the lives of others
Job Type: Full-time
Pay: $60,000.00 – $80,000.00 per year
Schedule:
- Day shift
Work Authorisation:
- Australia (Preferred)
Work Location: In person
