Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
The Role
As Assistant Boutique Manager, you will play a fundamental role in driving sales performance, delivering outstanding customer experiences, and nurturing lasting client relationships. You will assist in managing the daily operations of the boutique, ensuring seamless execution while upholding brand standards. The ideal candidate is someone who leads by example and will represent the brand with confidence, professionalism and excellence.
Key Responsibilities
- Ensure smooth boutique operations in the absence of the Boutique Manager, including roster planning and adherence to company policies and procedures.
- Review operational reports, ensure correct stock processing, and manage inventory levels.
- Assist with daily and monthly reporting as required.
- Address issues impacting service, efficiency, and productivity, and assist with daily KPI reporting.
- Support the achievement of sales targets and maintain strong client relationships, including managing the client database and fostering local VIP clientele.
- Lead by example, motivate staff for optimal performance, and provide feedback to the Boutique Manager on employee performance and training needs.
- Assist in the development and training of sales employees, supporting the implementation of training programs and ensuring completion of OMEGA E-Learning modules.
- Provide operational support for Customer Service, overseeing team performance and collaborating with the OMEGA Customer Service Manager to maintain high service standards.
Skills and Experience
- Minimum 3 years retail experience in the luxury sector preferred
- Proven staff management experience desirable
- Tertiary qualifications in Business Administration an advantage
- Highly developed and proven customer service and client relationship skills
- Excellent organisational skills
- Excellent oral and written communication skills
- Good computer literacy skills
- Energy, drive and enthusiasm
- Impeccable grooming and presentation
- Visual merchandising flair
- Full and flexible availability
- Luxury watch industry knowledge or experience an advantage
How to Apply
Click APPLY to submit your application.
Job Reference: SGAU00592
