Customer Care Advisor | OMEGA Market Street

Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage, but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

Working within our Customer Service department, this position is responsible to assist clients visiting our boutique for their after sales service needs alongside working as part of the sales team.

• Interacting with clients to ascertain their service and warranty needs
• Propose necessary corrective intervention
• Conduct diagnostics with the view to create an estimate for the work required
• Perform quick service interventions on timepieces, in line with OMEGA standards
• Conduct bracelet interventions (replacement of pins and bars, repair of bent clasps)
• Ultrasonic cleaning on cases and bracelets.
• Assist with stock management
• Assisting in the continuous achievement of sales targets
• Delivering impeccable customer service
• Developing strong client relationships and client records within the boutique
• Attend regular training and develop comprehensive product knowledge base

• Technical aptitude with an eye for detail
• Relevant experience within watch industry or another comparable field
• Dexterity
• Excellent organisational skills and methodology
• Demonstrated analytical and problem-solving ability
• Excellent oral and written communication skills
• Experience achieving and maintaining qualitative and quantitative KPI’s
• Good computer literacy skills
• Good time management skills
• Energy, drive and enthusiasm
• Impeccable grooming and presentation
• Full time availability

Click APPLY to submit your application.