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Online Optimisation Manager

Officeworks
Melbourne, Victoria
Full time
3 weeks ago

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

 

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We’re looking for a data-driven and customer-obsessed Online Optimisation Manager to lead high-impact digital initiatives that enhance our website and app experiences, boost commercial performance, and help shape the future of online shopping at Officeworks. This role is perfect for someone with a strong ecommerce background who’s passionate about customer experience, digital transformation, and growth.


Reporting to the Online & Martech Enablement Manager, you’ll lead cross-functional efforts to optimise product discovery, eCommerce performance, and digital platform capability. You’ll use data, insights, and collaboration to drive initiatives that improve customer journeys, increase conversion rates, and grow online sales. You’ll also bring the voice of the customer into every step of delivery—ensuring what we build is aligned with both user needs and commercial goals.

This role is hybrid, with 2 days a week based at our Chadstone Support Office.

What You’ll Be Doing

About you

What You’ll Bring

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

 

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

 

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