Operational Contracts Coordinator
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.
About the role
The Operational Contracts Coordinator plays a key role in supporting the Coach Services and Operations Contracts teams by assisting with reporting, identifying operational efficiencies, and working with Contract Managers to improve supplier performance and contract outcomes.
Reporting to the Manager, Coach Operations & Contracts, you will collaborate with Contract Managers, broader Operations teams, Finance, Legal, Procurement, and Suppliers to ensure effective contract management, compliance, and service delivery. Your work will support improved financial performance, strategic planning, stakeholder engagement, process improvement, and risk management.
Additional accountabilities include:
Supporting contract management through KPI monitoring, compliance, quality reviews, reporting, and supplier engagement.
Assisting with invoicing, spend analysis, cost reconciliation, and identifying operational efficiencies.
Maintaining effective governance processes, including document control and stakeholder communication.
Collaborating with suppliers and internal stakeholders, including conducting on-site supplier and station visits, to support contract requirements.
Contributing to continuous improvement initiatives such as quality review enhancements, uniform and facilities planning, contractor performance tracking, and process optimisation across cleaning and transport contracts and others as required.
About you
You’re someone who works well in a fast-moving environment and takes initiative to get things done. You’re comfortable working independently, can adapt when things shift, and know how to stay focused on the outcome.
You’re organised and able to juggle competing priorities. You’re comfortable working with data, have good attention to detail, and understand the importance of clear processes, compliance, and reporting.
Whether your background is in administration, operations, or contract support, you’re looking for a role where you can contribute, learn, and be part of a team making real improvements.
To thrive in this role, you’ll bring:
The ability to work independently and take ownership of tasks from start to finish.
Strong communication and stakeholder engagement skills.
Confidence using Microsoft Excel, with the ability to apply a creative and solutions-focused approach to reporting.
An organised, analytical mindset with a focus on continuous improvement.
A practical understanding or interest in contract management and compliance processes.
Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
Why V/Line
Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We were also named a Work 180 endorsed employer for the second year in a row – meaning, we are committed to creating a great workplace for women.
We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.
The remuneration for this position will be in accordance with the V/Line Rail Operations and Administrative Employees Agreement 2023. The salary range, aligned with Clerk C1 - C3, is $80,860 to $96,767 base, and will be offered commensurate with expectations and experience.
Applications close: Monday, 25th of August 2025.
