Operational Resilience Manager

General information

Description & Requirements

Be at the heart of our mission to become the world's most customer-centric Healthcare company! 

• Operational Resilience Manager
• Start asap - 12-month parental leave contract
• Hybrid role, from Melbourne or Sydney
• APAC role, encompassing Health Insurance, Health Care, Aged Care and Blua (Digital Health)

The Opportunity

As a worldwide healthcare company, with millions of customers, Bupa operates in an environment where internal and external events can cause significant operational disruption. Operational disruption can adversely impact business components, which underpin Bupa’s ability to deliver business services: processes; people; property; technology; data; clinical equipment and/or third parties. 

The Operational Resilience APAC team plays a key role in developing a clear vision, strategy and work program to build the operational resilience capability of Bupa and the processes to prepare and respond to disruption. This role supports the Head of Operational Resilience, will work closely with the leadership team who are accountable for supporting the development, implementation and operational activities of the Operational Resilience including CPS230, Business Continuity and Crisis Management Standards and related policies across the APAC Market Unit. 

A key aspect of the role is establishing strong and trust-based relationships with business leaders and employees, facilitating two-way interaction in relation to business continuity matters. They will work closely with other risk colleagues to ensure risks are identified and appropriately managed by the business.

This position is offered as hybrid with flexible working and may be based from Adelaide, Brisbane, Melbourne or Sydney. 

Key responsibilities

• Working closely with the Senior Risk Manager, to implement and provide oversight of the Group Operational Resilience Framework, CPS230, across the APAC Market Unit, including key pillars like technology, third parties, and data.
• Offer 2nd line oversight and challenge on business continuity, IT disaster recovery, third-party risk, and emerging technology risks, ensuring alignment with risk appetite and policy.
• Provide expert guidance and training on operational resilience frameworks to build awareness and capability across the business.
• Champion a strong risk and governance culture aligned with Bupa’s values, setting the tone through leadership and example.
• Build and maintain strong relationships with business and functional leaders to enable effective two-way communication on risk, governance, and compliance matters.
• Drive the use of risk systems and data analytics to support risk management, incident response, and operational resilience activities.
• Deliver reporting to internal and external stakeholders, including the Board, Committees, Market Unit, and Corporate Centre.

What do I need?

• Preferably qualified and member of the BCI or other, e.g. CBCI / MBCI, BCM elements of ISO 27001 certification 
• ISACA (CRISC, CISA, CISM) or RMIA (CPRM) highly regarded 
• ISACA or RMIA membership or equivalent highly regarded 
• 7+ years experience in first line or second line risk management roles in large organisations in Business Continuity Management and/or Information Technology Risk Management 
• Proficient knowledge of CPS230 and experience to confidently interact with relevant business leaders. 
• Comprehensive risk management and business continuity experience 
• Experience in facilitating risk workshops, business impact assessment and BCP scenarios testing. 
• Experience in presenting to senior management teams to explain and educate in relation to all aspects of a Risk Management/Operational Resilience CPS230/Business Continuity Framework
• BS or MA in Business and Information Technology or a related field 

Why work at Bupa? 

We keep our people smiling by helping them improve their lives in and outside of the office. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within. 

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. 

We encourage people from all backgrounds to apply. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.