Operations Manager

PRIMARY RESPONSIBILITIES

• Maintain strong business relationships with existing customers while supporting contractual requirements between client and NOV WSS Australia. Attending as and when required client office based or online meetings when requested.
• Accountable for the thorough implementation of operational initiatives working closely with the local team and clients to support ongoing active contracts.
• In collaboration with Country Manager Australia set achievable targets in identifying and implementing KPIs for service and rental metrics improvements.
• P&L accountability assisting with in-country budgets, revenues and outlined costs ensuring increased profitability is maintained in the business unit.
• Support Country Manager with weekly revenue and costs forecasting in line with current operational activities.
• Review and approve where required requisitions raised within JDE (Within DOA Limits).
• Assist with Inventory management to ensure sufficient stocking levels are maintained to support ongoing and upcoming activity.
• Fully assist Finance team where support is required to ensure on time payment of client invoices submitted within contractual terms and conditions.
• As part of the management team conduct regular (Quarterly Where possible) rig site visits to review ongoing NOV WSS field operations. This covers both on and offshore operations.
• Identify and raise opportunities and challenges in country and present proposals to create value and increase operational efficiency where possible.
• Support Internal Adhoc reporting requirements as and when required by the management team.
• Ensure NOV WSS product offering aligns with current and future business strategies of existing customers.
• Work effectively with other NOV group segments in the region.
• An element of out of hours working is required due to the nature of the business and the need to support ongoing operations
• Any other reasonable tasks or duties requested by Management team.

KNOWLEDGE, SKILLS AND ATTRIBUTES

Strategic

• An exceptional ability to understand, evaluate and apply technical information (Functional / Technical skills)
• Ability to understand the strategic direction of the business (Strategic Agility)
• Able to understand the business needs and drivers (Business Acumen)
• Delivers solutions and decisions that are effective and constructively impact both NOV and our customer’s organisation (Decision quality & problem solving)

Operating

• Adept at exercising good judgement (sometimes with incomplete information) whilst being constrained by tight deadlines (Timely Decision Making)
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing Others)
• Able to define, work within and improve business processes whilst exercising good judgement based on immediate and future business needs. (Process Management)

Confidence

• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably (Conflict Management)

Energy

• Will be energized by challenges and drawn towards opportunities (Drive for Results)

Organisational

Strategic

• An exceptional ability to understand, evaluate and apply technical information (Functional / Technical skills)
• Ability to understand the strategic direction of the business (Strategic Agility)
• Able to understand the business needs and drivers (Business Acumen)
• Delivers solutions and decisions that are effective and constructively impact both NOV and our customer’s organisation (Decision quality & problem solving)

Operating

• Adept at exercising good judgement (sometimes with incomplete information) whilst being constrained by tight deadlines (Timely Decision Making)
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing Others)
• Able to define, work within and improve business processes whilst exercising good judgement based on immediate and future business needs. (Process Management)

Confidence

• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably (Conflict Management)

Energy

• Will be energized by challenges and drawn towards opportunities (Drive for Results)

Organisational

• Confident and professional when representing the company in person and in writing (Presentation Skills/ Written Communication)

Personal and Interpersonal

• Imbued with a strong sense of customer focus (internal/external) (Customer Focus)
• Promotes a win-win ethos and inclusive team culture in line with business strategy (Building effective teams)
• Committed to self-improvement and development through the role in order to achieve career goals (Self- development)
• Firm and diplomatic when negotiating (Negotiating

Qualifications:

Engineering / Business degree or equivalent

Experience:

• Experience in a similar position with international knowledge
• Working knowledge of Oil and Gas Service environment
• Ability to create and track individual and metrics
• Working knowledge of Solids Control, Waste Management and Disposal

Skills, training or special knowledge

• Computer literacy (including good command of Microsoft Excel, Word, Outlook)
• Working knowledge of Customer Relationship Management (CRM) systems
• 1 st language - English
• Experience in ERP Systems, preferably with JD Edwards (JDE)