Shape the Future of Travel Dining with the largest Travel Retail Operator in the Pacific ✈️
At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
The Role:
Reporting to the Head of Food Services, the Food Operations Manager will oversee day-to-day performance, guest experience, and commercial results across multiple Food Service venues. This is a strategic leadership position where you will ensure operational excellence, lead high-performing teams, and deliver exceptional hospitality experiences that exceed customer expectations.
What You’ll Do:
✅ Oversee multi-site operations ensuring adherence to brand, service, and quality standards
✅ Drive financial performance through sales analysis, cost management, and strategic planning
✅ Lead, coach, and develop venue managers and teams to achieve operational excellence
✅ Ensure compliance with health, safety, and food safety regulations (95% compliance target)
✅ Support new venue launches and implement continuous improvement strategies
✅ Manage KPIs including COG (26%), labour costs (32%), and venue scorecards (90%)
What We’re Looking For:
Proven experience in a multi-site or high-volume operations management role in hospitality, retail or travel retail
Strong people leadership skills — able to coach, guide, and motivate diverse teams
Commercial mindset with experience in cost control and sales growth
Excellent communication and stakeholder management abilities
Proficiency in POS systems, rostering platforms and reporting tools
Relevant hospitality or business management qualifications preferred
✔ Excellent operational knowledge of hospitality standards and compliance
Perks & Benefits:
️ Staff Discounts – You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
Career Development – Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network
Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
Employee Referral Program – Refer your awesome network to our team and if they’re hired, you’ll receive a reward + you’ll go into the running to win an end-of-year bonus
- ️ Wellbeing Leave & Employee Assistance Program – From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
We Value Diversity & Inclusion
At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.
APPLY NOW to lead operational excellence to make travel better for thousands of customers daily!
