Operations Support Officer

About the role:
As an Operations Support Officer, you'll play a key role in delivering essential services to Queenslanders.
Some of your key responsibilities include:
- Collaborating with a small, dynamic team to ensure efficient operations.
- Delivering frontline customer service, addressing complaints, and offering advice to customers and stakeholders.
- Administering the School Transport Assistance Scheme (STAS) and other passenger transport services.
- Assisting with the performance monitoring of service contracts and accreditations.
- Keeping up to date with procedural and legislative guidelines to ensure compliance.

About You
- We're looking for someone who brings a blend of experience, enthusiasm, and a growth mindset.
- The ideal candidate will:
- Have a current C class driver's licence and be willing to travel intra-state as required.
- Hold a strong sense of accountability, resilience, and persistence to work through challenges and achieve outcomes.
- Be skilled at building relationships, listening attentively, and providing excellent customer service.
- Show commitment to continuous personal and professional growth, actively seeking feedback to improve.

Eligibility Requirements:

A criminal history check will be undertaken as part of the recruitment process.

If you're ready to take the next step in your career and contribute to the future of Queensland, we encourage you to apply

Applications to remain current for 12 months.

Job Ad Reference: QLD/652476/25

Closing Date: Monday, 18 August 2025<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.