- $24.98 Hospitality award rate + penalty rates!
- Training and development opportunties
- Discounts on accommodation, travel & tours
Who we are
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.
What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.
Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.
We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.
YHA Melbourne Central is an affordable accommodation provider based in Melbourne CBD. The property consists of 75 rooms with 244 beds offering both shared and private spaces to a diverse range of guests. It is a stone's throw away from premier attractions like the Eureka Skydeck, Melbourne Aquarium, and Federation Square, not to mention the graffiti-adorned laneways teeming with bustling cafes, bars, and eateries. This property is an ideal launchpad for your Melbourne and Greater Victorian travel journey.
About the role:
Front desk: Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere, answering guest queries and providing helpful local knowledge and recommendations, checking in and out guests and providing them with information that will assist in an enjoyable stay, resolving any guest concerns or disputes and escalating to relevant management when appropriate.
Cleaning: duties include; Refreshing communal spaces, kitchens, monitoring and replenishing stock and ensuring our property remains sparkling clean for our guests during the night.
What we are looking for:
- Previous experience in front desk reception, customer service, food & beverage and commercial cleaning in an accommodation setting.
- Good time management skills and the ability to work well under pressure
- A valid Responsible Service of Alcohol Certification (RSA)
- Flexible availability 24/7 roster primarily night shifts and including weekends and public holidays
- Excellent communication skills verbal and written
- Full Australian working rights with no restrictions
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Work together – We open doors for each other as well as our guests
- Give our best – We bring our best selves every day we come to work
- Put our guest first – We know great hosts make great holidays
- Think differently – We see problems as opportunities
- Have fun – We celebrate and enjoy being together
- Travel Perks: Free stays across our network – because we love travel as much as our members do!
- Team Adventures: Opportunities to visit other locations for team building and training
- Discounts: Access to benefits at various stores and across the YHA network
- Growth: Professional development and career opportunities throughout YHA
- Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
- Wellbeing Support: For you and your immediate family through our Employee Assistance Program
- Referral Program: Know someone great? We reward successful candidate referrals
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