Attune Hearing is Australia's largest private provider of Government funded hearing services with an international reputation for excellence in patient / client centered care. In 2014 Attune was the first and is still the only audiology company to be accredited against the National Safety and Quality in Health Service Standards.
Our business model is decentralized so that our local clinic teams can build strong and enduring relationships with our clients, our referrers, and our communities. You work in a framework which rewards performance.
About the Role:
As a Client Advisor, you'll serve as the primary point of contact for our customers, ensuring their experience at our clinic is exceptional from start to finish.
Part time options (22.5 hours weekly) :
Monday to Friday : School hours
OR
Monday, Tuesday, Wednesday : 8.30am to 5.00pm .
OR
Wednesday, Thursday, Friday: 8.30am to 5.00pm .
What you will do:
- Operational Support to clinic Audiologists; including administration (answering phones, booking appointments, providing customer service)
- Prioritize. Who we see and when we see them is critical to drive the best outcomes. You are key in organizing this success.
- Stock Management
- Liaise with internal (Audiologists) and external (clients, medical professionals) stakeholders whilst providing empathy and high levels of customer service.
- Data Entry. Attention to detail is key to ensuring smooth outcomes.
What you will bring:
- Proven experience in or exposure to allied health OR high volume customer service or sales. Our clinics are busy!
- Computer literacy with high levels of attention to detail and/or data entry.
- Ability or willingness to perform basic patient assistance with hearing devices (we will train you)
- Previous exposure to Medicare/Private Health claims is advantageous. If you don't have this experience we will train you.
- The ability to form excellent working relationships and support our Audiologists.
If you're ready to make a difference in people's lives and be part of a dynamic team, apply now to join.
