Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!
Job Description
We are seeking an experienced Front of House person who will be the first point of contact for all our customers at our brand new store at Bondi Junction!
Responsible for superior levels of customer service whilst handling a high volume of customers you will ensure each person visiting the store feels welcome and valued.
Please note that the shifts for this role will be Thursday, Friday, and Saturday each week, with the potential to assist on other days if needed.
Responsibilities:
- Welcome and engage customers, creating an exceptional first impression.
- Understand client needs and present curated travel experiences.
- Manage enquiries, bookings, and store appointments.
- Maintain the store environment in line with brand standards.
- Support sales through hospitality, admin, and follow up.
- Handle transactions and resolve queries with professionalism.
Qualifications
What We’re Looking For:
- Experience in luxury retail, hospitality, or travel.
- Passion for travel and delivering premium customer service.
- Immaculate presentation and strong communication skills.
- Proactive, adaptable, and organised in a fast-paced environment.
- Team oriented with a positive, can do attitude.
- Flexible availability, including weekends and peak periods.
Additional Information
What's in it for you?
- Flexible hours.
- First-class health and well-being program, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.
