People Services Analyst

This is a fantastic opportunity to join our People Shared Services team as a People Services Analyst. In this role, you’ll be the go-to person for Tier 1 and Tier 2 HR queries, helping our employees and leaders navigate everything from Workday transactions to policy guidance. You’ll play a key part in shaping the employee experience by delivering consistent, high-quality support and driving continuous improvement across our HR operations.

You’ll work closely with stakeholders across the business to optimise processes, enhance service delivery, and contribute to initiatives that make our HR systems smarter and more responsive. Whether it’s updating records, coaching managers on self-service tools, or supporting automation and transformation projects, your work will help us deliver HR services that are accurate, efficient, and people-focused.

If you’re passionate about service excellence, love solving problems, and enjoy working in a fast-paced, collaborative environment, this role offers a great platform to make a meaningful impact.

You’re someone who thrives in a service-driven environment and brings a proactive, solutions-focused mindset to everything you do. You’ve got solid experience in HR operations or shared services, and you know how to manage competing priorities while keeping the customer experience front and centre.

You’re confident using Workday and Microsoft Office, and you’re curious about how technology—like Copilot Studio and automation tools—can improve the way we work. You’re also a strong communicator who can tailor your approach to suit different audiences, whether it’s guiding a manager through a process or collaborating with a COE team member.

Ideally, you’ve worked in a medium to large organisation, and you’re familiar with employment legislation, risk management, and continuous improvement practices.

At BOQ Group, we’re proud of the inclusive and diverse culture we’ve built together. We believe in empowering our people and creating opportunities for growth from within. We’re excited to hear from team members who are ready to take the next step in their career journey.

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

To apply for this role at #boqgroup #people&culture, follow the links or apply via our https://www.boq.com.au/About-us/careers.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.