Performance and Outcomes Officer

About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

A unique opportunity to provide support and assistance in the newly formed CAV Rental Taskforce. The P&O Officer supports the Taskforce Lead to develop and lead multi-disciplinary, integrated compliance project/s aimed at responding to Consumer Affairs Victoria's (CAV's) regulatory priorities, which typically elude standard or traditional approaches.

The P&O Officer sits within Performance and Outcomes, Regulatory Services and Consumer Affairs Victoria in general. As such, the role supports the strategic thinking and planning that enables the branch to meet its stated objectives.

This role provides important support and assistance for the planning, preparation and commencement of the Renting Taskforce, including liaison and coordination across the organisation and with key stakeholders. The role will assist the Taskforce Lead and team members to develop different approaches to regulation and compliance specific to Victoria's Residential Tenancies Act.

In addition to supporting operational considerations, the role requires input to the regular monitoring, analysis and reporting on Taskforce activities, performance and outcomes.

Key accountabilities

• Analysis and advice contribute to decision making by others.
• Knowledge of relevant legislation, regulations, policies, and processes.
• Conducts projects of defined scope under direction.
• Maintains corporate databases and completes analysis.

About you

To be considered for the role, you must be able to demonstrate:

• Organise and prioritise a variety of tasks including being the first point of contact on the Taskforce Lead's behalf with CAV staff, managers, other Departments and staff, taking follow-up action as required.
• Coordinate Branch reporting requirements including the capture and reporting of performance measures.
• Contribute to the coordination of daily activities, process improvements and other branch activities.
• Assist in research and analysis activities, and prepare discussion papers, briefs, reports and presentations as required.
• Provide administrative and operational support and assistance to staff in the branch, including for example, handling, arranging meetings and workshops, preparing general correspondence on a range of issues.

Other requirements

• A relevant tertiary qualification is desirable but not essential.
• High competency with Microsoft applications, in particular Excel and Powerpoint.
• As the role may require regional travel, a current Victorian Driver Licence is highly desirable

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

How to apply

Apply before the advertised closing date 11:59pm on Monday, 30 June 2025. All applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Monday 30 June 2025 at 11.59PM