- Organize the day-to-day operation of the food and beverage outlets, making sure each outlet is opened on time and staffed correctly
- Troubleshoot and resolve operational issues during retail operating hours quickly and professionally.
- Ensure the highest level of hygiene in all outlets and storage areas by ensuring cleaning schedules are being followed
- Monitor wastage and report monthly on food and beverage stock levels
Team Leadership
- Lead and direct casual team members during retail operating hours.
- Provide coaching and performance feedback in real time.
- Ensure all team members adhere to SOPs and maintain a professional appearance and attitude.
Client & Stakeholder Management
- Build and maintain positive working relationships with exhibitors, suppliers, and internal stakeholders.
- Represent the convention centre professionally and ensure client satisfaction during events.
- Conduct pre-event briefings and post-event debriefs when required.
Health, Safety & Compliance
- Ensure all operating hours are delivered in compliance with WHS legislation, venue policies, and risk management protocols.
- Conduct safety checks and support emergency response procedures where necessary.
- Complete incident and hazard reports in accordance with company policy.
Venue Standards & Asset Management
- Maintain cleanliness, safety, and presentation of all event spaces.
- Report and follow up on any damage, maintenance needs, or safety issues.
Essential
- Proven experience in retail hospitality.
- Leadership experience within event operations, food and beverage outlets and cafes.
- Excellent interpersonal and communication skills.
- Calm under pressure with strong problem-solving abilities.
- Available to work flexible hours, including nights, weekends, and public holidays.
- Full working rights in Australia.
- Western Australia RSA and Unrestricted Approved Manager Qualification (willing to obtain if necessary, for the role).
Desirable
- Formal qualifications in Event Management, Hospitality, or similar.
Working Relationships
- Reports directly to: Retail Manager
- Supervises: Retail Food & Beverage casuals, and contractors
- Works closely with: Hospitality, Kitchen, Stewards
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