Practice Assurance Business Partner, Disability & Mental Health. Permanent Full Time

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role
As a member of the National Practice and Quality Improvement team within the Centre for Practice Excellence, you will provide leadership as a Business Partner, delivering practice support and assurance that drives continuous improvement within the disability and mental health programs.

The successful candidate will lead a team and play a key role in the delivery of quality services through supporting internal and external assurance and audit activities, provide support and advice to operational leaders to facilitate practice uplift and improved outcomes for our clients. This is a permanent full time position that can be located anywhere in our service foot print with flexibility to work from home full time, however, there will be times required to be in the office.

Key Responsibilities

• Lead and manage a small team to ensure the effective delivery of practice support and assurance to Disability and Mental Health operational teams
• Provide practice advice and support to ensure alignment with LWB policies and procedures, frameworks, and any relevant external regulatory requirements
• Oversee and assess the implementation of internal audit and assurance activities in accordance with Disability & Mental Health services within the designated jurisdiction and nationally as required
• Coordinate and support external auditing and licensing related activities
• Support Operational Leaders to identify, assess, manage, and escalate client and operational risks
• Facilitate the development and implementation of risk management strategies, continuous improvement plans, and initiatives
• Provide coaching and support to Operational Leaders and teams to integrate best practice approaches into core business operations
• Conduct root cause analysis, escalate systemic, and implement processes that ensure the achievement of client outcomes

Skills & Experience

• Tertiary qualifications in Human Services, Management or a related field
• Demonstrated experience in accreditation, audit, and risk management within Disability and/or Mental Health services
• Demonstrated practice support experience, including the development and implementation of processes and systems to improve services
• Strong leadership skills with the ability to influence and collaborate effectively with diverse stakeholders
• Expertise in developing and implementing processes and systems that drive service improvement
• Demonstrated ability to work in a fast-paced, dynamic, and agile environment while consistently delivering high-quality outcomes within set timeframes

Benefits

• Join a national team, learning from and being supported by colleagues all over the country
• Work from home or the office
• Monthly rostered days off
• Salary package up to $15,900 of your annual salary through Maxxia

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Mikaella Latimore at [email protected].

Applications close at midnight on 17 August.