About the role
The Practice Lead is responsible for the day-to-day management, leadership and oversight of the Practice Hub team, including Practice Advisors, an Intake Officer and an after-hours On-Call team.
The Practice Lead holds overall responsibility for ensuring that the Practice Hub provides expert case advice, support and guidance to non-family-based care employees.
This is an opportunity to work for a purpose-led organisation making a difference in the lives of the most vulnerable
What's on offer?
- Permanent full-time employment based in Maroochydore
- Competitive remuneration + superannuation
- IFYS is committed to gender pay equity
- Flexibility to work from home as the role requirements allow, after training period is complete
- Excellent not for profit salary packaging options (package up to $15,900 per FBT year)
- Respectful, supportive and inclusive work environment and leadership team
- Organisational training opportunities including the Sanctuary Model and CSE Prevention training
- Opportunities to attend national conferences and training workshops
- Receive external supervision and mentorship
- Free access to the CALM Premium App for you and immediate family and Flight Centre personal travel discounts
- Access to the Employee Assistance Program (EAP)
Key responsibilities of this role include:
- Lead and supervise all staff within the Practice Hub, including Practice Advisors, the On Call team and an Intake Officer
- Develop and implement an Operational Plan to provide clear direction and guidance on the role and scope of the Practice Hub function
- Provide comprehensive support to care teams aimed at ensuring the safety and wellbeing of children with complex support needs
- Undertake practice quality audits and work collaboratively with care teams and key stakeholders to implement recommendations and improvements
- Facilitate regular practice forums aimed at increasing the knowledge, skills and capabilities of care teams
- Develop and implement a model for managing intake for residential care services
- Work in collaboration with the Health, Safety and Environment team to contribute to safe systems of work for employees
- Develop systems to allow for the identification and analysis of concerning trends and prepare reports for key stakeholders
- Implement tracking and reporting processes that identify key reporting areas for assessing care outcomes for children in non-family-based care
Who are we looking for?
This role requires an experienced leader of practice, well versed in guiding the provision of high-level quality care to children and young people with complex or extreme support needs.
We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.
Essential criteria to be successful in this role:
- Tertiary undergraduate degree or higher qualifications in Child Protection, Human Services, Social Work, Psychology or related discipline
- A comprehensive and up to date understanding of child protection legislation and practices, frameworks and tools used to identify and assess risk and safety
- An understanding of Aboriginal and Torres Strait Islander culture and values, and awareness of the current issues faced by Indigenous children, young people and their families
- Demonstrated experience in a position with similar key responsibilities and duties
- Excellent communication skills, including the ability to produce written reports and deliver training to small groups
- A valid paid Blue Card and the ability to obtain a Licensed Care Services Suitability Screening
Why IFYS?
At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.
We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.
Application and assessment process
When submitting your application, please include your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments. Candidates will also be asked to submit a video response to questions prior to interviewing for the role.
For further information about the role please contact Danielle in the Recruitment team on 07 5438 3000.
Applications close: 5:00pm Monday 23rd June 2025
Applications received after this date are welcome but may not be assessed in the initial applicant pool.
