Experienced people managers - this could truly be the job of a lifetime!
At Scarborough Physio and Health our vision is to make Redcliffe the healthiest and best place to live in Australia.
So far since 2003 we have helped more than 22000 Redcliffe Peninsula locals to take control of their health.
For the past 3years we have had the most incredible Practice Manager, and it is time for her to move on into a different role. She has been described as the "glue" that holds the business together, and the applicant we are looking for to replace her has those same qualities.
Our goal for our team members as an organisation is to help our team members to not only achieve their goals and dreams, but also things they never believed were possible!
This role is for a true people person. Someone who has led and inspired teams in the workplace. We are a team of 15 health professionals and admin and our PM is one of our 2 leaders, alongside our CEO/senior physio.
Our Practice Manager is the true 2IC of the business, reports to the CEO, is in charge of our admin team of 5, and also has a leadership role with our practitioners.
This is a flexible role, and the bulk of the role is performed in the clinic, although certain tasks can be completed from home if that is your preference. There are occasional times where you would need to be customer facing, and this is predominantly a back office role although we would prefer to hire someone with advanced customer service and conflict resolution skills. For the right person we can offer school hours, or longer/shorter days. When admin team members are sick you will be required to cover the front desk at occasional times.
The environment at Scarborough Physio and Health is fast paced, and the Practice Manager role is busy and we require someone who is capable of multi tasking. We need someone who is a problem solver, who takes initiative and has worked in leadership, management or directorship roles where making decisions on the go (with some mentoring/guidance from the Director) is part of your role.
We are seeking someone who considers themselves inspiring as a leader, with high level communication skills, and the ability to speak to people from all walks of life as we have a diverse community - you will be dealing most closely with our team of practitioners and admin, but will also be liaising with referrers, external stakeholders, our many patients, and almost anyone in our large community.
A high level of performance and commitment to the business is required to succeed in this role.
The top 10 skills required in this role include:
1. People management
2. Multi tasking
3. Problem solving
4. Initiative
5. Ability to manage different personality types/ team member traits
6. Being able to prioritise tasks via importance, and demonstrate accountability
7. An understanding of payroll software and bank reconciliation is a must
8. Previous experience with Cliniko is highly regarded but not essential
9. Ability to commit to the role - both in requirements and hours, and some flexibility around the hours you work
10. Technology - ability to learn Mailchimp, Canva, and other types of software we use in the role
X Factor qualities that would really stand you apart from other applicants include:
- Marketing skills and experience, including high level knowledge of Facebook
- Leading teams of 15+ people
- High level design of policies and procedures
- Our current Practice Manager makes amazing bsicuits! (this is not essential) and the biscuit tin is always full when she is around
- Knowledge of the physiotherapy/allied health industry is essential for this role. We will teach you elements of our psychology and massage services
- A love of our region Redcliffe and all of the amazing benefits of living in this wonderful part of the world
Some of the amazing benefits of this role include:
- Flexibility in the role - hours and working from home
- Back office role - being off the front desk
- Growth - significant amounts of mentorship and personal development to help you not only to achieve your goals and dreams but things you never dreamed are possible
- An amazing team who will do their best to make you feel appreciated
- Quarterly team building days (very rare in a health business)
- Market leading salary package
- Defined career pathway
- Our business values our admin team as much as our clinical team!
- A thorough, industry best training pathway to ensure that you have a smooth transition into this role
Preference will be given to applicants who apply for the role immediately - as soon as we find the ideal candidate for this role we will be interviewing and hiring them, so please don't delay and send your application as soon as possible. The sooner we find our ideal applicant, the sooner we can begin your training.
For our ideal candidate a relocation bonus for this role would be considered.
To apply for this role please send your cover letter and resume the email address below and also please complete and return by email the results of this personality test: https://www.tonyrobbins.com/disc/ .
Applicants who do not complete and return the personality test will not be considered.
Finally - thankyou so much for reading this job advertisement. We are excited to begin this process to find the next amazing Practice Manager for Scarborough Physio and Health.
Job Types: Part-time, Permanent
Pay: $35.00 – $42.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee mentoring program
- Relocation assistance
Schedule:
- Monday to Friday
- No weekends
Supplementary Pay:
- Performance bonus
Ability to commute/relocate:
- Scarborough QLD 4020: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Practice management: 1 year (Preferred)
- Xero/accounting software: 1 year (Preferred)
- Facebook: 1 year (Preferred)
- Cliniko: 1 year (Preferred)
- Physiotherapy: 1 year (Preferred)
Licence/Certification:
- QLD driver's license (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: In person
Application Deadline: 20/06/2025
Expected Start Date: 04/07/2025
