Key Responsibilities
- Monthly Department Audits: Conduct audits within set timeframes, update relevant reports, and implement corrective actions based on findings.
- Feedback and Error Management: Provide detailed feedback to Team Leaders on identified errors to facilitate improvement discussions in one-on-one meetings.
- Process Improvement: Continuously review and enhance current quality processes, implementing new procedures based on trend analysis and management recommendations.
- Trend Analysis and Reporting: Present monthly trend reviews and analysis to management, and implement changes based on findings.
- Audit Action Plans: Develop and maintain action plans to track and resolve audit findings effectively.
- Point of Contact for External Auditors: Serve as the liaison for external auditors, ensuring smooth communication and process transparency.
- Cross-Department Liaison: Collaborate with departments like Risk Management and Operations Projects Quality Team to streamline auditing processes.
- Project Participation: Actively engage in projects, review documentation, conduct research, and provide informed feedback.
- Process and Procedure Monitoring: Ensure that controls are in place to adhere to agreed processes and procedures, recommending enhancements when necessary.
- Data Analysis: Interpret data using statistical techniques and provide ongoing reports to aid decision-making.
- Communication: Serve as a communication bridge between management and the team, ensuring information is disseminated effectively.
- Customer Service and Quality Promotion: Advocate for high standards of customer service and quality within the team and across the company.
- Root Cause Analysis: Perform root cause analysis of problems and collaborate with business users to translate their needs into system specifications.
- Ad Hoc Projects: Flexibly engage in projects as needed, adapting to dynamic business requirements.
- Experience: At least 2 years in a customer and quality-focused environment, demonstrating the ability to produce accurate work within team turnaround times.
- Technical Skills: Proficiency in Microsoft Office, Excel, Outlook, and other standard software applications.
- Project Involvement: Proven track record of participating in and contributing to projects.
- System Understanding: Comprehension of technical aspects related to system functions.
- Environment Adaptability: Ability to work effectively in a fast-paced, multicultural environment.
- Initiative: Demonstrated capability to work independently, taking initiative in tasks and projects.
74086 | Underwriting | Professional | PG04 | Allianz Partners | Full-Time | Permanent
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