At UnitingSA, we’re all about respect, compassion and justice, and empowering South Australians to overcome life’s challenges. Established in 1919, today our team of more than 1,000 employees and volunteers deliver critical housing, aged care and community services to more than 12,000 South Australians in need every year.
Every aspect of what we do is unified by determination, a respect for everyone’s unique worth and a passion for empowering people. Explore our vision and values: https://unitingsa.com.au/about-us/
About the role:
At UnitingSA, we have defined the Great Client Experience as being created by great people, supported by great systems to achieve our four care goals: Safe, Personal, Effective and Connected Care, for every client, every day.
What will you be doing?
As part of the Great Client Experience Team, you will partner with leaders across the organisation to embed and oversee UnitingSA’s GCE Quality and Clinical Governance Framework to have a positive impact at point of care. This position will embed high quality, evidence-based practices and evaluation processes that monitor, measure, report and inform continuous improvement activities, compliance and innovative outcomes that enable great client experiences.
About you:
Applications are encouraged from passionate professionals with proven quality governance partnering experience within a comparable environment with demonstrated success with implementing and embedding quality management and governance frameworks.
You will demonstrate understanding and commitment to creating sustained culture and behaviour change as the key to improving the care experience for clients. The successful candidate will be a genuinely dynamic and proven achiever who demonstrates flexibility, credibility, resilience and authenticity.
This role will require exceptional interpersonal skills, and the ability to understand our organisation, strategic priorities and best practice to drive Great Client Experience outcomes across our organisation.
You will demonstrate energy and personal style to impact and influence others’ thinking, constructively challenge decisions and at times, have challenging conversations to create awareness and traction around quality care outcomes for our clients.
What we offer:
- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- A competitive salary in accordance with experience
- A strong commitment to your professional and personal development
- A comprehensive Employee Assistance Program
- Other perks, including discounted health insurance
For a confidential discussion, please contact Jessica Superina, Senior Manager Great Client Experience on 0427 334 360.
For further information, a full job description is attached below.
We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees. We encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds and mature aged people.
If you are inspired to make a positive difference and would like to be considered for this opportunity please apply now. Applications close Wednesday 10th September 2025.
UnitingSA reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
Our application process is mobile friendly.
