As a Ranger Operations Officer, you'll be the driving force behind a high-performing team - coordinating mission-critical support, mentoring and training Rangers, and shaping efficient, compliant operations through smart procedures and a strong, positive culture.
About the role:
- Coordinate and support daily operations of the Rangers team, including task allocation, onboarding, mentoring and performance monitoring.
- Ensure consistent and compliant service delivery by delivering training, identifying skill gaps and reinforcing operational standards.
- Interpret and apply policies, procedures and relevant legislation to guide day-to-day team activities and decision-making.
- Collaborate closely with the Team Leader – Rangers to drive team culture, performance and continuous improvement through regular coaching and feedback.
- Provide out-of-hours support and undertake occasional weekend or night duties as required to meet operational demands.
What's on offer:
- a base salary ranging from $84,316 per annum with competency-based increments up to $99,874 per annum, plus 12% super
- 70 hour, 9 day fortnight
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list -
We are seeking:
- Certificate IV in Local Government (Regulatory Services), Government Investigations or a related qualification.
- Extensive experience supporting operational teams in a regulatory environment, including task coordination, guidance and frontline issue resolution.
- Proven ability to mentor and train staff in the application of policies, procedures and legislation, fostering compliance and confidence in service delivery.
- Skilled in developing and refining operational procedures, policies and resources to promote consistency and efficiency across teams.
- Strong knowledge of relevant legislation, with a demonstrated capacity to apply it effectively in investigations, operational decisions and customer interactions.
- Excellent communication, interpersonal and conflict resolution skills, supported by proficiency in Microsoft Office and task management systems, and a current Class C Driver’s Licence.
About us:
- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles. We provide workplace adjustments for people with disability, and access to flexible work options.
- Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.
Where it's located:
This position is based in Murwillumbah and can be directed to work from any Council work site.
Position closes:
Friday 5 September 2025 at 12 noon sharp (NSW time). Late applications will not be permitted.
Pre-Employment Screening:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.
Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:
- Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.
Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors. Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.
Immunisations:
This position is identified as at risk of contracting vaccine-preventable/manageable diseases and as a consequence impacted employees are strongly recommended to participate in Council’s workplace vaccination program.
How To Apply:
You must use your own email address, and not one used previously by another person that has applied for a position with council.
Once you start your online application, you cannot save and return to it later.
- Have your Resume document ready to go.
If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:
- Why are you interested in working at Tweed Shire Council and what excites you most about this particular opportunity?
- Do you hold a Certificate IV in Local Government (Regulatory Services), Government Investigations or a related qualification?
- Describe a time when you supported an operational team in a regulatory setting. How did you manage task coordination, provide guidance and resolve day-to-day issues?
- How have you mentored or trained staff to ensure consistent understanding and application of policies, procedures, or legislation? Can you provide a specific example of how this impacted service delivery?
- Give an example of a time you developed or improved an operational procedure or policy. What was the issue, what changes did you implement and what was the outcome?
- Explain how you’ve applied relevant legislation in your day-to-day role, particularly in investigations or customer interactions. How do you ensure your communication is clear and compliant, especially in challenging situations?
SK97188A
OFFICE USE ONLY
