18th June, 2025
About the Role
The Reception Coordinator is the first point of contact for new and existing customers, and customer service is a key component of the role. The role is also responsible for providing comprehensive administrative support, working as part of the Engagement and Communications team to meet work goals and objectives, and deliver quality services to internal and external customers.
This role requires providing assistance and support to vulnerable individuals, making a meaningful impact on their lives.
Key responsibilities
- Welcome clients and staff at the South Terrace site, delivering exceptional customer service.
- Triage and direct incoming communications while maintaining accurate records.
- Implement and continuously improve administration systems, workflows, and procedures.
- Manage data entry and maintain customer records across various systems and registers.
- Oversee reception duties including sign-ins, contractor inductions, and handling deliveries.
- Maintain a clean, professional reception and office environment.
- Collaborate across teams to provide broad administrative support and mentor staff as needed.
About you
Successful candidates must bring with them:
- Welcome clients and staff at the South Terrace site, delivering exceptional customer service.
- Triage and direct incoming communications while maintaining accurate records.
- Implement and continuously improve administration systems, workflows, and procedures.
- Manage data entry and maintain customer records across various systems and registers.
- Oversee reception duties including sign-ins, contractor inductions, and handling deliveries.
- Maintain a clean, professional reception and office environment.
- Collaborate across teams to provide broad administrative support and mentor staff as needed.
Qualifications and Clearances:
- Certificate III Business Administration (desirable)
- Current NDIS Worker Screening or DHS Disability clearance (or willingness to obtain)
- NDIS Worker Orientation Module ‘Quality, Safety and You’ (or willingness to obtain)
- Appropriate infection control certificate
This position will be based out of our City office, parking is available. As company tool of trade, you will be provided a laptop and mobile phone.
Don’t miss your chance to be part of something special.
As an organisation we take the responsibility to protect vulnerable adults very seriously and all staff recruited to work in those areas are required to sign off on and work within our code of conduct and undergo relevant pre-employment checks including appropriate security clearance/s.
We encourage diversity and inclusion.
Barkuma is passionate about diversity and is committed to being an equal employment opportunity employer. We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds, including those from Aboriginal, Torres Strait Island heritage and people with lived experience of disability.
Are you ready to apply?
