Reception & Customer Service Assistant
Location: Hartley Vale, NSW
Employment Type: Full-Time
About Restoration Online
We’re Australia’s premier online reseller of classic, vintage and traditional hardware. With over 22,000 products and a loyal team—some with us for 15 years—we pride ourselves on outstanding service. Our workplace is friendly and fun, but we work hard: there’s a steep learning curve across our systems, processes and product knowledge; this varied role offers daily opportunities to expand your skills. If you love a welcoming, supportive team and don’t mind rolling up your sleeves, you’ll fit right in.
The Role in a Nutshell
You’ll be the friendly voice and first point of contact for our customers. You’ll manage inbound calls, email enquiries and returns, learning our systems and processes before stepping up to more complex tasks over time. We’re looking to hire someone immediately.
Profile & Fit
- Ideal for: Someone early in their career (or returning to work) who’s enthusiastic on the phone, a quick learner, and enjoys following tasks through to completion.
- Key strengths: Warm, confident telephone manner; positive “can-do” attitude; solid typing speed; happy to work under supervision and grow with the team.
Core Responsibilities
Reception & Phone
- First point of contact: taking orders, “Where’s my order?” enquiries, phone payment calls
- Taking clear messages and redirecting requests to the right team member
Email Enquiries
- Responding to order-status questions and product FAQs
Order Follow-Up
- Calling customers about simple order queries (e.g. out-of-stock items, backorder requests)
Quote Follow-Up
- Calling to confirm received quotes and sending follow-up emails
Product Returns
- Creating Return Authorisations (RAs) from email and phone requests
- Processing returns into our Hartley Office
- Processing returns back to suppliers
Dispatch Support
- Assisting the dispatch team with pick & pack during busy periods and peak days
Growth & Rewards
As you upskill on our systems and take on more responsibility, you’ll see your pay grow and your role expand. We reward initiative with regular performance reviews and opportunities to take on bigger projects.
How to Apply
Click “Apply” and apply via Indeed.
OR
Please email your resume and cover letter to [email protected].
Applications close Monday, 30 June 2025, or until the role is filled.
We look forward to welcoming a positive, hardworking new team member!
For enquiries, call 02 6355 2003 or email [email protected].
Job Type: Full-time
Pay: $46,460.00 – $79,131.99 per year
Schedule:
- Monday to Friday
Supplementary Pay:
- Christmas bonus
Work Authorisation:
- Australia (Preferred)
Work Location: In person
