Your Role at St John of God Subiaco Hospital
The Receptionist is responsible for providing a highly professional standard of reception and switchboard customer service to all hospital clientele and caregivers.
The Position
- Ensure all callers are connected to the correct extensions with the minimum delay in a pleasant courteous manner.
- Deal with all enquiries at the hospital reception areas in a calm, professional manner, demonstrating excellent customer service and values in line with our service ethos.
- Deal with emergency admissions eg chest pain according to hospital policy and procedures.
- Print inpatient lists.
- Issue of weekly parking tickets.
- Screen after hours visitors and caregivers. .
- Monitor security screens and report all incidents to the Security Officer and Duty Nurse Manager as required.
- Monitor the alarm board and acknowledge all alarms and advise relevant persons where applicable and necessary.
- Advise all changes of information to the Team Leader who is responsible for updating contact details on a regular basis.
- Ensure all patient information is correct and current relating to discharges, transfers and admissions. If information is incorrect, advise Ward, Admissions or PHIS to ensure an update is facilitated.
- Responsible for maintaining up-to-date knowledge via memos, reports, noticeboard and Communications book.
You will have demonstrated experience in providing reception and/or front office customer service in a busy environment, including the operation of switchboards. Well developed interpersonal skills are essential along with sound planning and organisational ability.
To succeed you will possess sound computer literacy and written communication skills including the ability to draft letters, memos, standard reports and other correspondence on behalf of the manager.
Above all, patients will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
- Salary: $61,314 to $68,744 (pro rata for part time) plus 12% superannuation
- Casual rate: $38.66 to $43.34 per hour (includes 25% casual loading) plus 12% superannuation
- Part time and casual roles available
- We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual
- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
- Employee support through our dedicated free Employee Assistance Program (EAP)
- Access to fitness and wellbeing benefits throughFitness Passport
For enquiries please contact Jessica McIntyre, Team Leader Patient Administration Services on
9382 6111
At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
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