EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of the role will be to identify and manage a portfolio of overpayment recoveries, supporting the business to achieve legislative requirements.
This will be a full time, permanent position based in our Adelaide office, with flexibility to work from home once fully trained.
YOUR RESPONSIBILITIES
- Analyse potential overpayments flagged to the team to confirm that the overpayment has occurred and the amount of the overpayment.
- Manage a portfolio of overpayment recoveries, assessing financial circumstances, and working with stakeholders to repay debts.
- Undertake debt recovery actions, including liaison with external legal providers.
- Provide advice to internal and external stakeholders regarding payments and recoveries.
- Create and maintain strong relationships with all stakeholders, internal clients and management teams to facilitate an effective delivery of decisions made
ABOUT YOU
- Demonstrated oral and written communication skills to engage in meaningful conversations with stakeholders.
- Excellent attention to detail to manage competing priorities with accuracy
- Strong problem solving and analytical abilities to investigate and inform decisions when challenges arise.
- Effective negotiation skills to negotiate, influence and build effective relationships to manage expectations and build rapport to achieve positive outcomes
- Previous debt collection experience is highly desirable, but not essential
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
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