Regional Network Supervisor

Company Description

About Us

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.

Job Description

• Challenge yourself in this dynamic and operationally complex role
• Together we’ll achieve objectives and goals that meet the needs of our people and customers
• Permanent - full-time, salaried position working a 24 x 7 shift work role based in the Regional Operations Centre (ROC)

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

As a Regional Network Supervisor within the QantasLink Regional Operations Centre (ROC) you will provide supervisory support to the Duty Operations Control team. In this pivotal role, you’ll oversee the Regional Duty Operations Controller team and play a key role in managing disruption recovery, stakeholder coordination, and strategic planning across the QantasLink network.

You will:

• Provide strategic leadership and direction to Duty Operations Controllers across the QantasLink network, ensuring effective coordination and optimal use of Group assets during disruptions
• Act as the primary liaison between QantasLink Airline Operating Certificates (AOCs), leading Group-level recovery efforts and engaging key stakeholders including JOCC, IOC, CJO, QMET.
• Manage relationship with Qantas’ commercial Sales and Charters teams, ensuring best outcomes are delivered to our corporate customers.
• Deliver timely, costed recovery recommendations to the Manager ROC Operations, and serve as the escalation point for operational disruptions
• Collaborate on event planning and disruption recovery strategies, contributing to operational reviews, debriefs, and major disruption response teams such as GMDT and GCAT
• Drive continuous improvement by ensuring procedural updates are implemented and communicated, while upholding corporate service standards and compliance with Group policies
• Demonstrate a strategic mindset with the ability to navigate ambiguity, influence diverse stakeholders, and maintain a strong focus on operational excellence
• Hold tertiary qualifications in Aviation, Business, or Commerce (preferred), OR equivalent operational or airline experience with a proven track record in results-driven leadership within operational environments

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.  

You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. 

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.