Regional Sales & Operations Manager, QLD Gold Coast

About the role:

#LI-HYBRID #LI-TS1 #audika_Australia

Working in accordance with our Demant Values, the ATRT working methodology, and the clinic H.E.A.R. journey, the purpose of this role is to maximise the commercial impact in Audika. Leading through with the clinic teams (clinicians and CCOs) and in partnership with the training team, the RSOM has full responsibility for meeting sales budgets, KPIs and growth across the designated region. Leading people to success, implement agreed sales strategies and plans that deliver the required business goals of the organisation.

The role is responsible for ensuring compliance with all required standards of their direct reports.

Responsibilities

Direct Reports

• Leadership & Engagement: Provides leadership, coaching and development of employees (incl. contractors and outsourced services)
• Clear expectations and accountability: Establishes a structured framework that empowers all direct reports to execute business initiatives, drive sales, achieve KPIs and strive for continuous learning.
• Onboarding, upskilling and Continuous Development: In partnership with the Training Team, drive ownership and accountability on CCOs’ and Clinicians’ hiring, onboarding and continuous upskilling.

Drive Business

• Budget and Capacity Costs: Manages sales targets in line with the sales forecast and business plan.
• Sales execution: Effectively implements sales strategy across the clinic region, leading through direct reports, focusing on driving business success, growth and clinical excellence.
• Analytics, Systems and ATRT Adoption: Drives adoption and understanding of sales funnel and ATRT operating model supported by trainers. Conducts proactive analysis to help identify key drivers of sales performance and key areas of opportunity / challenge in BI and related internal processes, engaging with trainers on focused upskilling to achieve commercial outcomes.
• Opportunity creation: Understands local market including client and market trends to identify and mitigate risks and maximize opportunity to drive ongoing business success within clinic region.
• Drive market share: Increases market share regionally by GP engagement and local/regional area marketing activities.

Operational

• Strategic Workforce Planning: Ensures Clinical and CCO staffing levels are maintained in line with client demand to maximise productivity and performance outcome.
• Client Experience: Ensures a superior client experience by maintaining Audika clinic presentation, uniform and customer service and clinical standards. Manage unresolved customer problems promptly, escalating upwards for resolution only when and where necessary.
• Business processes: Supports the compliance to Audika business process and work instructions. Support operational practices and processes to improve capacity and ensure the optimisation of revenue and resources.
• Human resource management: Manages staff concerns promptly and effectively, in line with company policy, solicit support from HR and/or manager where and when necessary.
• Sales Reporting and forecasting: Manages the day-to-day operations effectively using reports, assessing results, and developing specific actions to exceed KPIs.
• Compliance and Governance: Ensures compliance with all standards, regulations, company policy and Hearing services program obligations.

Skills and Experience:

• 
  Tertiary qualification or undergraduate degree (science, business/commerce or economics)
• Audiology or Audiometry qualifications, highly desirable
• Leadership experience: Minimum 5 years of documented success in a retail or audiological leadership role.
• Outstanding leadership skills: Proven leadership experience with direct involvement for motivating and developing a team to deliver on key sales objectives.
• Deliver exceptional customer service: Experience driving a culture focused on delivering exceptional customer service.
• Lead geographically dispersed teams across designated Region: Experience leading a team dispersed across multiple locations to function together as a team.
• Strategic and Operational Responsibility: Proven track record following an existing operating model. Significant experience in sales planning, execution and management within a defined territory
• Financial acumen: Knowledge of business and financial concepts, including key retail performance metrics sufficient to extract and interpret information to inform business decisions, audiological knowledge.
• Commercially driven commercially minded and experience initiating and supporting company initiatives to drive commercial outcomes.
• Travel: Ability to work flexible hours and travel; Must have valid Australian drivers’ licence.

We are offering:

• Competitive remuneration package + Super + sales incentives
• Travel allowance
• Mobile
• Novated leasing
• EAP
• Access to "My Rewards" program
• Professional development