Department: AR Customer Services Ops Customer Lending Retail
Division: Australia Retail
Location: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Release Flex Officer in our Team you’ll play a key role in helping customers with a seamless banking experience. The Releases Flex Officer position ensures that all Consumer Release request are processed/settled in an accurate and timely manner whilst maintaining the highest possible level of customer service and network communication. Other duties include answering inbound calls and providing support/guidance to the Customer Settlements Enquiries line, handle queries from ANZ customers, PEXA Support & stakeholders
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent, Full time
Role Location: 833 Collins Street, Docklands VIC
What will your day look like?
As a Release Flex Officer, you are responsible for:
Ensure that all settlement processing is completed within a timely manner
Ability to accurately service queries regarding procedures and documents
Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
Ensure data integrity in all core systems and documentation
Act as a central liaison point for the stakeholders, branch managers and customers
Responding positively to coaching development and technical capability feedback received and providing constructive feedback where required.
Maintain confidentiality/privacy as per policy and where required.
Compliance in Ede and Adherence to Standard code of conduct.
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Previous Customer service experience desirable or any relevant call centre experience
Strong interpersonal and communication skills and ability to manager change
Ability to develop professional relationship with stakeholders, branch members and frontline teams
Ability to co-ordinate the workflow through prioritising of tasks and files
Focus on quality
Ability to work coherently with team members to meet set deadlines and in line with set SLAs
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Job Posting End Date
24/06/2025 , 11.59pm, (Melbourne Australia)
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