Company Description
Reservations Manager - Shape the Guest Journey from the First Hello
Sofitel Noosa Pacific Resort, part of the Accor group, is gearing up for an exciting Q4 2025 relaunch following a multi‑million‑dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast. From reimagined guest rooms to striking public spaces and Noosa’s hottest new dining and drinking destination, every detail is crafted to impress.
Join the most dynamic, sought‑after workplace in Noosa - where ambition meets opportunity and every day celebrates the best of coastal living.
Join us for Noosa’s next chapter.
Job Description
What you bring
As Reservations Manager, you’ll be the architect of first impressions - leading a passionate team to deliver seamless booking experiences, maximise revenue, and ensure every guest’s journey begins with confidence and care.
- Lead the reservations team to deliver exceptional service and accurate bookings across all channels
- Manage room inventory, rate strategies, and distribution systems to optimise occupancy and revenue
- Collaborate with Sales, Front Office, and Revenue teams to align strategies and drive performance
- Monitor and respond to guest enquiries with warmth, professionalism, and attention to detail
- Train and mentor team members to uphold Sofitel’s luxury standards and Heartist service principles
- Analyse booking trends, prepare reports, and contribute to forecasting and budgeting
- Ensure compliance with brand standards, policies, and data privacy regulations
Qualifications
Why Join Us?
Proven experience in hotel reservations or front office leadership
- Strong understanding of revenue management, distribution systems, and booking platforms (Opera preferred)
- Excellent communication, organisational, and problem-solving skills
- A passion for guest service and a commitment to luxury standards
- Ability to lead, motivate, and develop a high-performing team
- Full Australian working rights
- Flexible availability across a rotating roster, including weekends and public holidays Ready to elevate your career in luxury hospitality?
Apply today and help shape Noosa’s next chapter.
Additional Information
As part of Accor, one of the world’s leading hospitality groups, we offer global career pathways, exclusive Ambassador benefits, and access to industry-renowned training through the Accor Hotels Academy. O
Our Ambassadors enjoy:
- 30% off food & beverage at Accor properties worldwide
- Generous Accommodation discounts at 4,500+ Accor properties across 110 countries.
- Professional Development via Accor hotels academy
- Career mobility across Accor’s global brands
- A commitment to diversity, inclusion, and promoting diverse talent.
