About the role
We are seeking a motivated and compassionate Residential Care Officer with strong leadership qualities to join our team. In addition to providing high-quality care and support to residents, this role involves leading by example, coordinating daily care activities, and mentoring junior staff to ensure consistent delivery of person-centered care.
You will take an active role in fostering a positive, respectful environment where residents feel valued and safe. Your responsibilities will include supporting residents with daily living tasks, promoting their independence, and monitoring their wellbeing, while also guiding and supporting team members to uphold care standards.
Effective communication, problem-solving, and team collaboration skills are essential, as you will liaise with residents, families, healthcare professionals, and management. You will contribute to continuous improvement initiatives, participate in staff training, and ensure compliance with all organizational policies, NDIS guidelines, and safety regulations.
This role may require working flexible hours, including weekends and public holidays, to maintain the highest level of care for our residents.
Main tasks of the role
- Provide guidance and support to junior care staff and volunteers during shifts.
- Lead by example in delivering high-quality, person-centered care.
- Coordinate daily care activities to ensure smooth and efficient delivery service.
- Communicate effectively with team members, management, residents, and families.
- Identify and address any issues or concerns promptly to maintain a safe and positive environment.
- Assist in training and mentoring new staff to uphold care standards.
- Participate actively in team meetings, providing input on care plans and operational improvements.
- Ensure compliance with organizational policies, procedures, and regulatory requirements.
- Foster a culture of respect, empathy, and teamwork within the care environment
Qualifications
- Previous experience working as a Residential Care Officer or similar role.
- Diploma or degree in community and health care services
- Current Police Clearance
- Working with Children Check (Blue Card) and NDIS Workers Screening
- Awareness of NDIS policies and procedures
- Current Senior First Aid Certificate
Experience
- Previous experience in residential, disability, or aged care settings.
- Strong knowledge of person-centered support and individual care plans.
- Experience assisting clients with daily living activities, including personal care, meal preparation, and household tasks.
- Skilled in supporting individuals with complex needs, including mental health and behavioral support requirements.
- Proven ability to maintain accurate case notes and incident reports.
- Experience fostering community participation and social engagement for residents.
- Understanding of safeguarding, duty of care, and relevant NDIS or aged care quality standards.
- Ability to work independently and as part of a multidisciplinary team.
- Strong communication, empathy, and conflict-resolution skills.
Skills you'll have
- Professional approach (essential)
- Confident manner (essential)
- Positive approach to change (essential)
- Natural Leader
- Resourceful and self-motivated
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Experience:
- Management: 2 years (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: In person
Application Deadline: 15/09/2025
