Your day to day
People
- Supervision of Food & Beverage attendants and Team Leaders ensuring that they maintain Hotel standards.
- Maintains current training procedures and operating standards for all duties carried out in the department.
- Conducts on-the-job training for all staff. Takes responsibility for the orientation of new staff.
- Coach and counsel staff to ensure optimum performance is achieved. Where required, disciplinary action is to be taken in accordance with the hotel’s policy.
- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
- Communicate well to ensure effective shift handovers
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
Financial
- Working with the other departments to identify additional sales opportunities to enhance revenue
- Drive promotions that deliver great dining experiences for guests at a good value
- Make sure credit and financial transactions are handled in a secure manner
- Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
- Understands the hotel’s business priorities, products and services and has a good grasp how the department is run
- Work with your Manager to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it. Ensure your team meets deadlines and quality standards an tasks and projects are completed as required
- Cash handling and cash up procedures
Guest Experience
- Respond to guest and staff complaints, inquires and needs and reports to the Manager any problems.
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
- Take action to address these needs in order to exceed their expectations
- Create a positive hotel image in every interaction with internal and external customers
- Adhere to hotel brand standards
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Assist guests and escort them to locations within the hotel at their request
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
Visit http://careers.ihg.com/ to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
