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Risk and Compliance Lead

Australia Post
Melbourne, Victoria
Full time
3 weeks ago

General information

Name Risk and Compliance Lead Site / Location Melbourne Support Centre Ref # 12372771 Entity Australia Post Opening Date 28-Jul-2025 Suburb Richmond Work Type Permanent Full Time

Description & Requirements

Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  


About the opportunity  

As the Risk & Compliance Lead, you will play a crucial role in ensuring the effectiveness of operational risk management and compliance within the Customer Success team across all areas of the Contact Centre, working with varying stakeholders to develop and embed risk initiatives and uplift risk culture.

Reporting to the Senior Manager, Operational Risk & Compliance in this newly created position, you will actively ensure the Contact Centre operates in a compliant, ethical and customer focused manner by balancing operational efficiency with legal and regulatory obligations.  You will also have the opportunity to play a part in critical transformation and strategic change initiatives across Customer Success.

This role is open to Melbourne and Brisbane.


What you’ll deliver with us  

You will be responsible for conducting comprehensive risk assessments, designing operationally effective control programs and supporting the implementation and monitoring of compliance and control initiatives within the Customer Success team across all areas of the Contact Centre. This includes:


About you  

We are looking for someone skilled at identifying risks, driving process improvements, and developing clear, concise documentation in supporting the development of governance and frameworks appropriate for the Contact Centre environment.

You are a strong communicator, able to deliver succinct and easy to understand written and verbal communication. You will have a deep understanding of controls and risk, ideally with an audit, risk or regulatory background with Contact Centre experience preferred, not essential. 


You’ll also need   


How we’ll deliver for you


We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].


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