Company Description
Where cutting-edge science meets heartfelt care.
Genea are world leaders in Fertility treatment, we have been providing industry leading success rates for over 35 years and are passionately committed to providing exceptional care to every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly working to innovate, lift the bar and continually improve outcomes for our patients.
At the core of our business are our people, we work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, we offer numerous benefits to our staff and truly value the contribution of each individual employee
Job Description
We are currently looking for an experienced Risk, Quality & Compliance Officer to join our team on either a full time or part time basis. In this role, you will play a critical role in ensuring our fertility clinic operates within the required legal, ethical, and professional frameworks. You will be responsible for maintaining and improving our quality management systems, managing clinical and operational risks, and ensuring ongoing compliance with industry regulations such as NATA, RTAC and ISO 9001.
Key Responsibilities
- Maintain, enhance, and implement Genea’s Quality Management System (QMS) to support continuous improvement.
- Ensure ongoing compliance with relevant industry standards and accreditations, including RTAC and ISO 9001.
- Conduct internal audits and inspections to assess compliance and identify opportunities for improvement.
- Manage and oversee Genea’s incident management software system, working closely with internal teams to investigate incidents, perform root cause analysis, and ensure appropriate corrective and preventative actions are implemented.
- Prepare for and actively participate in governance meetings, including analysing and reporting on quality metrics, trends, and risk indicators.
- Design and deliver engaging training focused on quality and compliance best practices.
- Foster cross-functional collaboration to promote a strong culture of quality, safety, and accountability.
- Coordinate and support external audits conducted by regulators or certifying bodies, including liaising with relevant departments to ensure readiness and compliance.
Qualifications
We’re looking for someone who is detail-oriented, proactive, and passionate about delivering safe and high-quality patient care.
Essential Requirements:
- Minimum 2 year’s experience in a quality, risk, or compliance role.
- Familiarity with RTAC Code of Practice , ISO 15189 and NATA is highly desirable.
- Strong communication, organisational, and interpersonal skills, with exceptional attention to detail.
- Demonstrated integrity, discretion, and a steadfast commitment to patient safety.
Additional Information
And what's in it for you?
We know it's important to look after our staff, so Fertility First offers a number of perks including;
- Glow - Our rewards portal - be recognised by both your managers are peers. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
- Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
- Certified Inclusive Employer workplace - Confidence in knowing you are joining an organisation who has achieved the benchmark for workplace inclusion across a number of diversity areas.
- Certified Family Friendly workplace 2024/25 – A global benchmark for a family inclusive culture which is reviewed annually. This ensures continuous improvement and evolution of our workplace ensuring all staff are best supported in the context of their individual circumstances.
- Hybrid work model - enjoy genuine flexibility working between home and our Sydney CBD clinic
- Genuine opportunity to grow and develop your career
