Discover your next leadership opportunity at an award-winning tropical resort.
Novotel Cairns Oasis Resort is a standout property in the heart of Cairns — recently transformed and proudly part of the Accor family. Following a full refurbishment in 2019, our resort features a refreshed lobby, modern guest rooms, vibrant public spaces, and a stunning lagoon pool with Cairns’ only swim-up bar. Just a short walk from the Esplanade, city centre, and Reef Casino, it’s the perfect base for guests exploring the Great Barrier Reef and Daintree Rainforest.
This Rooms Division Manager opportunity has opened due to an internal promotion within Accor — a true reflection of our commitment to career growth. You’ll lead a high-performing team at a property known for delivering exceptional guest experiences, from family getaways to relaxing poolside escapes.
As part of the global Accor network, you’ll benefit from world-class support, resources, and development opportunities to take your career even further.
Job Description
As Rooms Division Manager at Novotel Cairns Oasis Resort, you’ll lead our Housekeeping, Front Office, and Activities teams, drive day-to-day excellence, and deliver the kind of guest experience that keeps people coming back. This is your chance to step into a pivotal leadership role at a vibrant, full-service resort where no two days are the same.
You'll play a key role in shaping both the guest experience and the performance of your teams — making informed decisions, leading with clarity, and ensuring consistent delivery across service, staffing, and operations. This is a hands-on leadership role in a fast-paced, high-standard environment where your impact will be both visible and valued.
What You’ll Be Doing:
- Lead and optimise Housekeeping, Front Office, and Activities operations for outstanding guest service and efficiency
- Build a strong, motivated team culture through clear communication and hands-on leadership
- Develop strategies to grow revenue, manage costs, and meet financial targets
- Turn guest feedback into action to enhance satisfaction and loyalty
- Manage budgets, performance reports, and KPIs with precision
- Oversee vendor relationships to ensure service delivery and compliance
- Maintain high standards in cleanliness, hygiene, and brand consistency
- Solve challenges proactively and drive continuous improvement across departments
Qualifications
The ideal candidate will have:
- A degree in Hotel or Tourism Management, or a related field.
- Demonstrated leadership experience in both Housekeeping and Front Office operations.
- Strong technical proficiency, with expertise in Opera Cloud and HubOS considered a plus.
- Solid business acumen, with the ability to make sound decisions and assess commercial implications, alongside experience in forecasting, budgeting, and Revenue Management.
- A creative problem-solver dedicated to delivering outstanding guest experiences.
- Proven success in coaching, mentoring, and inspiring high-performing teams.
- Strong strategic thinking with the ability to plan for the long term.
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
