Roster Officer (Disability Services). Permanent Full Time

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Joining our Disability rostering team, you will be an experienced roster officer or roster coordinator with previous experience in rostering for front line community services, have strong customer services skills and be comfortable working in a fast-paced environment with shifting priorities.

You will be responsible for coordinating and optimising our frontline disability support workforce by utilising rostering and scheduling systems and engaging with the people we support to understand and meet their needs and requirements while promoting a sustainable workforce.

This is a full-time position which can be based anywhere within our national footprint (except WA due to time differences), with hybrid work from home arrangements and flexible hours based between 6am to 6pm Monday to Friday.

Key responsibilities

• Maintain Disability Support Worker’s rosters in accordance with client needs, service agreements, budgets and award requirements
• Respond to roster change requests, ensuring amendments are recorded are clearly communicated to stakeholders
• Ensure staff availability patterns are recorded and kept up to date
• Escalate rostering and staff skill gaps, and work with Managers to identify solutions
• Build and maintain positive relationships with employees, Managers and Clients

Skills & Experience

• Experience in a reactive rostering role within community services
• Technologically savvy
• Exceptional communication skills to foster positive relationships and outcomes
• Proven ability to prioritise and manage high workloads, consistently meeting critical deadlines.

Successful candidates will be required to clear probity checks including National Criminal History Record Check.

Benefits

• Do work that matters and have a positive impact on the lives of vulnerable people
• Up to $15,900 of your annual salary tax free through Salary Packaging
• Monthly rostered days off
• Flexible working arrangements, including work from home
• Join an organisation that champions diversity, inclusivity and equality
• Access to Fitness Passport

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Kestra Caller at [email protected]

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Wednesday the 25th of June